Howden is a collective – a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 18,000 employees spanning over 100 countries.
People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
KICK START YOUR CAREER WITH HOWDEN LIFE AND HEALTH
We are an award-winning specialist life and health broker. Here at Howden, we pride ourselves on doing the heavy lifting. As an insurance broker, we work with a selected panel of insurers, making comparing multiple policies simple and easy. We provide a personalised service, focused on getting to know what you want from your insurance cover. Our continued growth has created several opportunities available across our Renewals Team. This is a fantastic opportunity for target-driven, confident, and proactive people looking for a career within the financial services industry. Sales experience is not essential. We are more interested in your objection handling, brilliant listening skills, infectious enthusiasm, and dedication to providing excellent customer service. We offer full training and a structured career pathway to allow you to learn all about us, our products, and ways of working. This is a fantastic opportunity for University Graduates or School Leavers, along with people working in the Retail Industry who are looking for a career in Insurance.
Contract Start: Monday 3rd February 2025
6 Month Fixed Term Contract – If development goals are met, there is an opportunity at the 6-month period to become a permanent Insurance employee.
What we are looking for:
1. Positive, motivated, and driven to achieve results
2. Passion to go above and beyond for customers
3. Proactive with a natural drive to succeed
Responsibilities
1. Obtaining renewal information and accurately updating systems with the information gathered.
2. Preparing and sending out client renewal letters via email or post.
3. Working with colleagues and Insurers to ensure a high level of client retention.
4. Researching up-to-date policy renewal information.
5. Retaining existing business at policy renewal either with existing insurer or alternative.
6. Contacting clients who have cancelled a policy or are in default and resolving any issues for them to keep their policy or convert into new sales.
7. Responding to queries from both clients and insurers in a proactive manner.
8. Identifying and responding to all up-sell and cross-sell opportunities.
9. Learning and retaining detailed product knowledge.
10. Championing and driving a strong culture of compliance and regulatory principles such as Treating Customers Fairly (TCF).
11. Taking responsibility for personal development in terms of understanding the business, regulation, and the insurance industry, acting in accordance with current regulatory procedures, keeping up to date with any changes, and sharing this knowledge with colleagues.
What do we offer in return?
A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:
1. Our successes have all come from someone brave enough to try something new.
2. We support each other in the small everyday moments and the bigger challenges.
3. We are determined to make a positive difference at work and beyond.
Reasonable adjustments
We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours or hybrid working.
If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.
*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.
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