Customer Service Manager Suffolk Our client are committed to providing exceptional service to their customers and are looking for an experienced Customer Service Manager to join their friendly and established team.The position offers an exciting opportunity to shape the customer service strategy and lead a team of dedicated professionals, working in a collaborative and inclusive work culture. In this role you will; maximise customer service to designated accounts, through the provision of continuous and high quality support in all areas of the business. ensure that new specifications are project managed and raised correctly on the computer system. seek out new business opportunities and increase sales revenue and profitability. attend meetings, whether in the UK or abroad, with customers and obtain full customer project briefs and provide accurate quotations. proactively manage and progress quotations from point of enquiry through to a win / lose outcome. provide technical feedback to customers as required regarding products. manage internal meetings ensuring they are documented so that key personnel are aware of what is required on projects. submit a monthly feedback report to the Commercial Operations Manager. monitor stocks and payment and ensure agreed terms are adhered to, and to liaise closely with the Finance Department in order to minimise credit exposure risk. provide information relating to all areas of the business in terms of forecasts and turnover. identify opportunities for the development of standard or bespoke products and services that meet both the existing and future aspirations of the customer base. liaise with the Planning & Distribution department so as to ensure that customer orders are processed smoothly and accurately, and that accurate delivery dates are acknowledged in a timely fashion. If this fantastic opportunity is of interest, please send your CV today to