Customer Service Advisor
£23,400, Haywards Heath, Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch), 25 days holiday + Bank Holidays, Discount Scheme
The Role
We are thrilled to be working with our long-standing client in their search for several customer service advisors to join their busy customer support team. Working as part of a small team, the role of Customer Service Advisor will see you answering enquiries from customers of global media companies by phone, email and live chat.
* Managing inbound and outbound customer interactions to resolve queries and complaints.
* Processing customer orders accurately via the fulfilment system.
* Switching seamlessly between voice calls and email-based communication.
* Meeting productivity and quality standards while working collaboratively with local and remote team members.
* Cross-selling products and retaining customers as part of a proactive customer service approach.
* Participating in a continuous improvement environment to enhance personal and team performance.
Requirements
To be successful in the role of Customer Service Advisor, you will have excellent communication skills (verbal and written) with a confident telephone manner. Ideally, you will have some customer service experience, either office-based or customer-facing. You will have a good level of education and a willingness to learn. This role could suit someone who has worked as a Customer Service Representative, Call Centre Agent, or Customer Support Advisor.
Company Information
You will be joining a company that is long-established and highly successful in their field. They are committed to developing their staff, and this role has a direct progression path into more senior positions within the customer service department. There is also future opportunity for employees to develop their careers in other departments of the business.
Package
£23,400
Haywards Heath
Mon - Fri, 8:30 - 17:00 (1 hour lunch) or 09:00 - 17:00 (30-minute lunch)
25 days holiday + Bank Holidays
Discount Scheme
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