B2B Administrator Job title: B2B Administrator Line Manager: Head of Business Development Main purpose of role: Administration support for the Business Development Managers and Head of Business Development. Budget responsibilities (if applicable): None. Line management responsibilities (if applicable) : None. Main internal contacts: Business Development Managers Head of Business Development Commercial Team Customer Service team Marketing team Area teams Main external contacts: Current and New Accounts (Businesses we onboard via our Business Development Managers) Customers who have secured tickets through our B2B offering Fulfilment Partners e.g. ticketing, direct debit providers Main responsibilities Processing all B2B client orders, including ordering from suppliers. Invoicing /crediting. Updating B2B Dashboard to support with B2B team’s targets. Processing customer sign ups, account amendments, cancellations and ticket fulfilment. As well as other general administration of the direct debit scheme. Managing shared inboxes, answering general queries for direct debit customers. Using software to load mobile tickets to the Arriva app. Using software to load smart cards. Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes. Keeping customers files up to date. If and when required, assistance at events that may be out of the normal office hours This role requires: Administration experience. Proficient in using Microsoft Office – Word, Excel, Outlook, Teams. Professional communication skills – written/telephone. Working to tight deadlines in a fast-paced environment. Ability to manage own workload. Prioritising tasks. Team working. Confidentiality with an understanding of GDPR. Job title: B2B Administrator Line Manager: Head of Business Development Main purpose of role: Administration support for the Business Development Managers and Head of Business Development. Budget responsibilities (if applicable): None. Line management responsibilities (if applicable) : None. Main internal contacts: Business Development Managers Head of Business Development Commercial Team Customer Service team Marketing team Area teams Main external contacts: Current and New Accounts (Businesses we onboard via our Business Development Managers) Customers who have secured tickets through our B2B offering Fulfilment Partners e.g. ticketing, direct debit providers Main responsibilities Processing all B2B client orders, including ordering from suppliers. Invoicing /crediting. Updating B2B Dashboard to support with B2B team’s targets. Processing customer sign ups, account amendments, cancellations and ticket fulfilment. As well as other general administration of the direct debit scheme. Managing shared inboxes, answering general queries for direct debit customers. Using software to load mobile tickets to the Arriva app. Using software to load smart cards. Management of bulk student bus pass orders, including reporting, recording data and processing cancelled passes. Keeping customers files up to date. If and when required, assistance at events that may be out of the normal office hours This role requires: Administration experience. Proficient in using Microsoft Office – Word, Excel, Outlook, Teams. Professional communication skills – written/telephone. Working to tight deadlines in a fast-paced environment. Ability to manage own workload. Prioritising tasks. Team working. Confidentiality with an understanding of GDPR.