Role: Group Service & Parts Manager Salary: upto £40,000 Bonus Location : Macclesfield with travel to other sites (can potentially be split between our Macclesfield and Donington Park sites) Group Service & Parts Manager – Optimise Operations, Maximise Efficiency Know how to streamline servicing & parts operations ? Comfortable leading multi-site teams, refining processes, and maximising profitability? If you’ve got automotive industry experience and a strategic mindset, this could be the perfect role for you. At SuperBike Factory, we’re looking for a Group Service & Parts operations to take charge of both S ervicing & Parts across multiple sites, ensuring best-practice standards, increasing workshop efficiency, and driving improvements in stock management and customer service. This role isn’t just about keeping things ticking over—it’s about making every part of our servicing and parts operations run smoother, faster, and more profitably. You’ll be responsible for: Optimising workshop efficiency —ensuring our service schedules, labour usage, and workflow processes run at peak performance. Developing servicing strategies —maximising retail servicing, used bike preparation, and upsell opportunities. Managing multi-site teams —leading and mentoring parts and service teams to deliver high performance and consistency. Refining parts management —introducing & refinine systems to organise, track, and ensure stock accuracy across multiple locations. Driving service revenue —tracking performance, setting KPIs, and identifying areas for growth. Every day, you’ll be improving how we work, reducing inefficiencies, and making sure we deliver an outstanding customer experience in both parts and servicing. We’re looking for someone who: Has a strong background in automotive servicing and parts management —motorcycle experience is a plus. Understands workshop operations —you know how to increase efficiency, reduce downtime, and improve profitability. Has experience leading multi-site teams —mentoring, motivating, and ensuring top performance. Is process-driven —you spot inefficiencies, fix them, and make sure standards are upheld across every location. Knows stock control & inventory management —ensuring accurate stock levels and reducing wastage. Has financial & commercial awareness —you understand margins, KPIs, and revenue growth in a service environment. Is data-driven —tracking workshop performance and finding new ways to improve turnaround times and customer satisfaction. This is a high-impact leadership role with huge potential to shape the future of servicing and parts at SuperBike Factory. If you’re ready to take on a multi-site, high-responsibility role in a fast-growing motorcycle business, apply today. Let’s talk about how you can drive real change. Some of the benefits you’ll get: Netflix Membership Your Birthday off Gymflex Benefit Group Life Assurance 15% Staff Discount on Accessories Staff Discounts on bikes Cycle to Work Scheme Bereavement support, Critical illness support, Legal support, Fitness plans & nutrition advice, Physiotherapy & Mental Health Consultation, 24/7 Employee Doctor Help Line Enhanced Maternity or Paternity leave and enhanced sickness pay Company background SuperBike Factory was started in our founder’s garage back in 2010. Fast forward almost 15 years and we’ve grown into Europe's largest used motorcycle retailer with over 3000 motorcycles in stock We now have 6 sites across the UK. Our head office is still in Macclesfield, but we’ve expanded to Donington Park, Bradford, Bristol and Milton Keynes and Crawley employing around 300 people along the way with plans to expand even further. We are authorised by the Financial Conduct Authority (FCA) to carry out regulated financial service activities and offer credit to consumers. On formal acceptance of employment for the above position at Superbike Factory, successful applicants are subject to a level of pre-employment screening prior to commencing employment. The screening includes - Credit history - Criminal record/DBS check. NB. Employment credit searches will not affect your credit rating.