Are you an enthusiastic IT professional with experience in supporting IT systems and technology platforms? Join a forward-thinking school that is committed to providing the best IT support to students and staff, fostering a dynamic learning environment. Salary: £28,000 - £35,000 per year Pension Scheme free lunches Key Responsibilities: Provide first and second-line support to staff and students via phone, email, and in person, ensuring that technical issues are promptly resolved. Log and maintain support requests, keeping users informed of progress and providing efficient solutions. Diagnose and resolve network, software, and hardware issues, performing basic maintenance, repairs, and upgrades. Assist with the installation, configuration, and support of networked PCs, laptops, and peripheral devices. Support the configuration, installation, and testing of hardware and software solutions for end users. Maintain the asset database and all relevant IT documentation to ensure smooth system operation. Assist the IT team with project work, and support school events, including technical rehearsals and AV setup. Ensure the safe storage and security of equipment when not in use. Promote the effective use of IT within the school, ensuring compliance with IT-related policies and procedures. What We’re Looking For: At least 2 years’ experience supporting IT systems, including troubleshooting Windows 10/11 and Microsoft 365 environments (including AAD and Intune). Familiarity with Audio Visual Equipment and the support of multimedia systems for events and presentations. Experience using an IT service desk system to handle incident requests and ticket management. Excellent communication skills, both written and verbal, and a proactive approach to problem-solving. Strong attention to detail with a flexible attitude and the ability to work independently or as part of a team. Passion for IT and continuous professional development, with the drive to learn new skills and technologies. Desirable Skills & Experience: Knowledge of ITIL v3/v4 frameworks and Agile methodologies. Experience with network infrastructure and Wi-Fi equipment support. Understanding of managed antivirus systems and network security. Previous experience in supporting large-scale school productions or events. What We Offer: Competitive salary range: £28,000 - £35,000 per year, based on experience and qualifications. Comprehensive pension scheme. On-the-job training and opportunities for career progression. The chance to work in a collaborative and supportive IT team with access to continuous development. A varied and dynamic role with exposure to cutting-edge technology and school-specific IT platforms. Hours: On a rota basis, one week 8:00am - 4:30pm, the next 8:30am - 5:00pm, with flexibility to meet school needs. The role requires on-site attendance 5 days per week. Apply today