Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.
37.5 hours per week – Monday to Friday, 9:00am – 17:00pm
We have an exciting opportunity for a Scheme Manager to join our Housing Services team at a housing scheme for older persons. You will be part of a team of 3, responsible for delivering a high-quality housing management service, which will include promoting independent living, providing tenancy advice and signposting to other agencies for support. This is a rewarding yet challenging role and is ideal for someone who has previous experience of working with older or vulnerable people in a housing management setting and is knowledgeable about safeguarding.
The role of Scheme Manager will include:
* Providing administrative support for the delivery of high quality and value for money housing services
* Assisting with part of the lettings process, including viewings, pre-void inspections and key management
* Conducting compliance checks and scheme inspections to ensure health and safety regulations are met
* Maintaining accurate records and manage extensive computer work efficiently
* Liaising with external organisations such as Care and Support Agencies and Adult Social Services concerning additional support requirements/safeguarding referrals
* Identifying and report potential repairs or faults at the scheme and monitor to completion
* Effectively managing low level anti-social behaviour, which may include gathering relevant information to support this and manage the complaint process for the service area
Skills and experiences:
* Essential: Experience working with older people or vulnerable client groups
* Excellent interpersonal and customer service skills to build strong relationships
* Strong time management skills and the ability to work independently in a fast-paced environment
* Proficiency in Microsoft Office (Word, Excel and Outlook)
* Desirable: Housing Management experience and basic knowledge of welfare benefits and rent accounts
* A full, valid driving licence is essential due to travel requirements
Why work for us?
Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
* 25 days annual leave
* A pension scheme with employer contributions from Sanctuary
* Life Assurance
* Employee Advice Service including counselling
* Cycle to Work scheme
* Voluntary health plans
* Wellbeing support and tools
* Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
* £23,774 per annum (rising to £24,510 per annum after 12 months, subject to satisfactory performance)
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitment@sanctuary.co.uk
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
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