Cafe Customer Assistant
Customer Assistant - Cafe - Deepdale
Work Pattern
Week 1
Mon 11-15
Wed 11-15
Thurs 11-15
Fri 10-14
Sat 11-15
Week 2
Mon 11-15
Tues 10-14
Wed 11-15
Fri 10-14
Sat 11-15
Purpose
* To deliver a great shopping experience for customers, prioritizing customer needs over tasks.
* Champion new ways of working within stores through an open mindset and positive attitude.
* Complete tasks and processes that deliver ‘best in town’ standards.
* Serve and sell across all channels effectively.
* Act as the voice of the customer to help improve services continually.
Key Accountabilities
* Serve customers efficiently and effectively on the shop floor and at service points.
* Maintain ‘best in town’ standards through presentation, availability, and cleanliness.
* Utilize all digital tools and communication channels effectively.
* Share customer and colleague feedback to improve services.
* Support colleagues in building skills and confidence through knowledge sharing.
* Take ownership of personal learning and development through digital learning solutions.
* Understand daily sales targets, priorities, promotions, and selling opportunities.
* Possess great product knowledge to sell and recommend products and services.
* Engage proactively with customers to understand their needs and make recommendations.
* Understand store priorities and their role in achieving them.
* Complete tasks efficiently and in line with SOPs.
* Minimize cost and waste through good process practices.
* Follow safe and legal working practices.
Key Capabilities
* Understand how M&S operates, its strategy, and the role played.
* Deliver excellent work quickly with great attention to detail.
* Be open to and act on feedback, regularly seeking it.
* Set performance objectives in conjunction with the line manager in line with business plans.
* Plan and manage work efficiently to meet objectives.
* Be curious and challenge the status quo by asking questions.
* Communicate intentions clearly and simply to others.
* Manage reactions and share perspectives to foster positive team dynamics.
* Cope well with change and recover quickly from challenges.
* Build positive relationships by being a good listener and establishing connections.
Technical Skills/Experience
* Contribute to store sales and cost control.
* Work across the store to ensure tasks are completed correctly and on time.
* Possess comprehensive knowledge of customer shopping channels.
* Demonstrate good product knowledge and services across the store.
* Maintain up-to-date knowledge of commercial operations and best practices.
* Exhibit good digital capability and use of digital tools and applications.
* Understand customer needs and identify selling opportunities.
* Adapt to change effectively.
* Possess good knowledge of VM principles.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
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