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Client:
The Recruitment Co
Location:
Job Category:
Other
EU work permit required:
Yes
Job Reference:
05d29596e302
Job Views:
6
Posted:
24.04.2025
Expiry Date:
08.06.2025
Job Description:
We are currently recruiting for AO’s for our client based in Derry/Londonderry. The successful candidates will be required to start once the vetting paperwork and ANI are completed.
Start date: dates to be confirmed for Sept and Oct!
Rate of pay: £12.59
Duration: 51 weeks
Hours of work: Full time 37 hours per week
The contracted hours are 8am – 8pm Monday – Friday and every 4th Saturday on a rota basis. Currently, staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.
No holidays can be accommodated in the first 12 weeks of employment due to training for this role.
Key Responsibilities:
* Answering telephone calls and signposting to further support made into a bespoke helpline available during normal business hours 8am to 6pm Monday to Friday.
* Take follow-up action after the Migration Notice has been issued.
* Implement extensions to “Claim by” Date.
* Send reminders.
* Carry out cancellations/deferrals.
* Update the Move Service.
* Action the “Notify IS and Record Overlapping Benefit to do” as part of claim termination work.
* Responsible for the Enhanced Support Journey (outbound calls, vulnerability check, and potential Visiting Officer referral).
Essential Criteria applicants must have:
* Five GCSE/GCE passes (at A, B or C) with Maths and English. Proof will be required at the first stage of registration. Without this, we cannot take your application forward.
Proof of certificates required.
* Excellent IT skills, including use of Microsoft Word and Excel.
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