Let us tell you a bit about us We’re Aldermore – the award-winning bank, trusted and highly rated by over a quarter of a million customers for more than a decade. With our range of specialist mortgages, savings accounts and business finance solutions, we're backing more people to go for it. We thrive by saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike. This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose. Let us tell you a bit about the opportunity Join our Customer Service team as a key player You'll manage customer and broker inquiries from onboarding to end of lease, ensuring exceptional service that exceeds expectations. Deliver within SLAs, governance, and compliance while being an ambassador for our values. To act as an ambassador of the Bank’s vision to; Back more people to go for it in life and in business. What will your day look like? Reporting to the Asset Finance Customer Service Team Leader, you'll be responsible for delivering top-notch customer service in a fast-paced environment. This includes handling customer inquiries, managing invoices, HPI queries, and settlement quotes. You'll also ensure compliance with ID&V, KYC, and Risk policies while resolving complaints effectively. With a focus on driving change and staying competitive, you'll play a key role in maintaining customer satisfaction and minimising business risks. What do we expect from you? Experienced in Customer Service, adhering to processes, SLAs, and excelling in dynamic, high-pressure environments. Strong skills in communication, organisation, problem-solving, and time management, with attention to detail and the ability to manage workload independently. Knowledgeable in Asset Finance and experienced in regulated banking or financial services. Passionate about delivering excellent customer service, with the ability to handle difficult situations and prioritise effectively. Educated to degree level (or equivalent), with a minimum of 5 years of relevant experience; A-Level qualifications or 5 years of work experience are desirable. What can you expect from us? A friendly and flexible culture, the same as how we work with our customers. Hybrid working policy - 2 days per week onsite A growing organisation that means there’s lots of opportunities to progress A drive for continuous improvement, which you will be empowered to get behind from day one. And of course, you will be rewarded competitively, with a good range of core benefits and bonus potential. Still curious? Join us and we’ll make the same promises to you as a colleague, as we do to each of our customers. We’re committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. Please note that we have a thorough referencing process, which includes criminal record checks. The Company We champion equality by supporting the exceptions to the rule and getting finance to where it’s needed. We lend the money people save with us, to people who want to get on in life; build businesses and create employment, buy property for people to live and work in, and purchase vehicles to move families and goods around. Behaviour Framework Our behavioural framework underpins our purpose and strategic drivers, as it outlines the behaviours we need to demonstrate in order to succeed. Where our strategic drivers (Stay Ahead Propositions, Relationships That Last and Progressive Platform) outline what we need to do to succeed, our behaviours guide us in how. In your second interview, we’ll ask you to talk through some examples where you’ve demonstrated these behaviours in your previous roles. The Benefits As you would expect, we offer a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development throughout your journey with us. Benefits vary across the business depending on the role you do, but these will give you an idea of what to expect: Discretionary bonus scheme Aviva Digital GP Bus And Tram Benefit Employee Assistance Programme Eyecare Voucher & Display Screens/Desk Set-Up Flu Jab Vouchers Group Income Protection Life Assurance Metrolink Annual Pass & Clipper Ticket Microsoft Discounts Private Medical Insurance Shopping Discounts Toothfairy Your Workplace Pension Hybrid Working Critical Illness Cycle To Work Dental Insurance Give As You Earn Government Tax-Free Childcare Scheme Octopus Electric Vehicles Save Our Planet Season Ticket Loan Spouse Or Partner Life Assurance Technology Wearable Technology Wellbeing App Will Writing Documents