Customer Service Manager
Contract: Permanent, Full-time (37.5 hours per week), Monday to Friday between 8am and 6pmLocation: Medigold Health operational locations, as required
**Closing date is 8th November at 3pm**
MAIN OBJECTIVES
To ensure consistent standards of health surveillance are delivered by the OHT team and line management responsibility of all Senior OHTs. Support the strategic operational goals of the business in line with Director and Board requirements.
REQUIREMENTS FOR THIS ROLE
Degree level or equivalent experience in a senior management role, including people and customer management.
Strong communication and presentation skills – must be able to communicate efficiently (verbally, in print, and via the phone) to all levels of internal and external stakeholders.
Excellent relationship management skills – must be able to build and maintain relationships with senior managers, directors, and key customer stakeholders.
Influencing – must have the ability to influence key decision-makers internally and externally.
Time and Diary Management – must be able to manage own time and diary, whilst working remotely across the UK, attending client meetings, Medigold Health sites, and working from home, where appropriate.
Excellent knowledge of Outlook, Word, Excel, and PowerPoint is essential.
The ability to work under pressure and meet multiple deadlines in line with client and business requirements.
Must have a full and clean driving license and be willing to travel.
CORE SKILLS & BEHAVIOURS
Demonstrable People Management skills
Demonstrable Relationship Management skills
Organisational / Time Management skills
Exemplary communication & Presentation skills
Decision-making and Influencing ability
Strong Leadership skills
Proficiency in Word, Excel, PowerPoint & Outlook
Time planning and priority setting
Excellent Interpersonal skills
Flexible in approach
Responsible & “Can-do” attitude
Trustworthy and honest
Enthusiastic
Ability to work under pressure
Professional in appearance and approach
Ability to work within a team and alone
Proactive
HOW TO APPLY
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