Branch: Mercure Cardiff Holland House Hotel & Spa
Location: Mercure Cardiff Holland House Hotel & Spa, Cardiff
Contract type: Casual
Hours: Part Time
Posted date: 03/02/2025
Would you like to work for a company that gives you:
* £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
* Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities – “Hotel specific”
* Stays in our hotels at discounted prices or
* Even free stays in our hotels as one of our rewards & recognition incentives
* Opportunities for your personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships – T&C’s apply
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
Does the below sound like you?
* Passionate and willing to learn
* Positive attitude and someone who makes our guests smile
* Genuinely friendly and caring
* Enjoys working as part of a team
* Ambitious and hardworking
* Good organisational / time management skills
* Resilient, creative, able to multitask and work under pressure
* Good command of English to enable communication with the team
* Good communication and excellent grooming standards
* Ability to work mornings, afternoons/evenings, and weekends
* Deliver exceptional customer experiences consistently
* Is the Food & Beverage Assistant role for you? Do you have the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Food & Beverage Operative.
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio. We pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.
The Role:
* Food & Beverage Operative supports their team in delivering exceptional customer service
* Your working areas may vary; i.e., F&B Operative may work in the: Bar, Restaurant, Breakfast, Room Service and/or Conference and Events
* You will be the face of the outlet, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience
* Welcome guests in a polite and friendly manner, consistently demonstrating great customer service
* Have a visible presence within your working area
* Ensure that all customer requests and queries are responded to promptly and effectively
* Able to learn from points of complaints to enhance future customer service
* Deal with guest complaints and react in a friendly and efficient manner, always ensuring guest satisfaction
* Have good insight knowledge of the hotel and the hotel’s products
The 4-star Mercure Cardiff Holland House Hotel & Spa is a modern hotel ideally located in the city centre of Cardiff, with 172 spacious bedrooms. The hotel is perfectly suited for business and leisure travellers, featuring a big conference room, excellent transport links, a restaurant, and our hotel lounge, the Urban Bar & Kitchen as an ideal spot for dining and good drinks. For the relaxation and well-being of the guests, the hotel offers an 18-metre swimming pool, steam room, and jacuzzi. Mercure Cardiff Holland House Hotel & Spa is a great place for a business trip or for those guests looking for a weekend away.
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