Job Overview THIS POST IS FIXED TERM/SECONDMENT FOR 12 MONTHS TO COVER MATERNITY LEAVE IF YOU ARE INTERESTED IN APPLYING FOR THE SECONDMENT POSITION, YOU MUST OBTAIN PERMISSION FROM YOUR CURRENT LINE MANAGER PRIOR TO APPLYING FOR THIS POST. We are embarking upon some exciting times in the development of our Patient Experience team for Children’s Services including the production of a Children’s Charter and embedding of a Children’s Rights based approach. We are delighted to be able to recruit to a secondment/ temporary post which is dedicated to supporting a positive patient /service user experience. The location for this post can be discussed with the successful candidate. Possible locations Wrexham Child Health Centre, Wrexham and Catherine Gladstone House, Mancot. There is also an element of working from home. Main duties of the job BCUHB is committed to engaging with our patients and service users to listen and learn from their experiences to become improvement focused on care pathways. To support this commitment, we are looking for an enthusiastic, motivated and innovative individual to join our Children’s Learning Disability service to work alongside Patient Experience colleagues in CAMHS services and Neurodevelopmental Services. You are expected to have excellent communication skills, have the ability to work on your own initiative, problem solve, prioritise your workload, manage projects and meet agreed deadlines. Due to the necessary engagement with children and young people and their families the ability to speak Welsh is essential for this post. For more information please contact: Wendy Pinder, Deputy Head of Nursing, CAMHS, ND and LD East wendy.pinderwales.nhs.uk Jane Berry, CAMHS Patient Experience Lead – jane.berrywales.nhs.uk Eirian Wynne, Learning Disabilities Patient Experience Lead - Eirian.Wynne2wales.nhs.uk The ability to speak Welsh is essential for this post Working for our organisation If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English. Detailed Job Description And Main Responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac. Person specification Qualifications Essential criteria Educated to degree level or working towards with substantial experience of working within a healthcare/social care setting. Masters level qualification or working towards relevant to healthcare. ECDL Qualification or equivalent level of experience Desirable criteria Counselling qualification Experience Essential criteria Practical experience of managing complaints in NHS Experience of undertaking audit work and patient satisfaction surveys/focus groups. Experience of writing reports for Senior Managers Experience of managing and developing internal communications. Line and project management experience Experience of working in a customer orientated environment Experience of using social media and telemedicine as part of enhancing patient experience and outcomes. Desirable criteria Experience of working with children and young people with additional learning needs Skills Essential criteria Evidence of good organisational skills. Good negotiation skills Excellent communication and interpersonal skills Effective report writing skills Proven analytical ability and evaluation skills Effective leadership skills demonstrated at a senior level Effective problem solver Evidence of knowledge and application of consent, data protection, patient confidentiality and risk management with Health and Safety issues. Ability to chair highly complex /highly emotional meetings. Able to make decisions based on highly complicated and sometimes incomplete information Desirable criteria Demonstrate strategic awareness Able to interpret statistical information Able to use a range of software packages Attributes Essential Criteria Proven ability to be a self starter, with high personal motivation and inspire team players. Able to work under pressure and to tight deadlines Modern vision for patient care and MDT working. High personal standards of performance and professionalism. Caring, responsive, objective and unbiased when responding to concerns, views and feedback. Demonstrates flexibility in working environment Able to undertake home visits to meet with complainants, or meet with advocates outside Health Board premises. Team player. Welsh speaking