About The Role
Low Laithes are recruiting for a Domestic Supervisor on a permanent, full-time basis.
You will support the Facilities Manager and work closely with internal and external clients such as the Senior Leadership Team, Grounds & Maintenance, Contractors, and most importantly, our Residents. You will be responsible for overseeing the domestic services at Low Laithes, offering support, motivation, supervision, and guidance for the 5 Domestic Assistants in their day-to-day tasks and responsibilities. This role involves a large amount of administration, so it is essential that the right candidate has good knowledge and experience of using Microsoft Office.
Key Responsibilities
1. Support the FM and the wider site senior management team in ensuring the monitoring of domestic services standards, undertaking corrective supervision and training/coaching where required.
2. Assist the FM in the day-to-day planning and delivery of domestic services to the agreed operating standards.
3. Provide appropriate and timely services to all residents and staff.
4. Assist in planning staffing requirements on a day-to-day and periodic basis.
5. Assist with staff performance management matters under the guidance of the FM.
6. Monitor and manage stock, including white goods, laundry services, chemical supplies, and household equipment.
7. Monitor staff attendance.
8. Ensure compliance and implementation of policies and procedures are undertaken to the required standards by the domestic staff, including Legionella checks (checking of water temperatures – training can be given) and internal audits on stock/equipment.
9. Undertake other duties as directed by the FM.
About You
The successful candidate must have the following experience:
* Experience of working with domestic services processes in a customer-facing domestic environment.
* A good understanding of Health and Safety issues through appropriate training and practice, including risk assessments, COSHH, and Manual Handling.
* Able to supervise staff, coordinate work activities, and train staff on the job.
* Good communication skills, organizational skills, and able to prioritize work in a busy environment and meet strict deadlines.
* Demonstrate accuracy and attention to detail and the ability to identify problems and resolve issues effectively.
* Good computer skills with experience working with Excel, Word, and MS Outlook.
* Demonstrates a commitment to enhancing Hesley Group's values.
* To have or be willing to be put through an Enhanced DBS check.
* IOSH managing safely qualification or willingness to work towards achieving this qualification.
About Us
Benefits of working for us:
* Continuous support and feedback through 1:1 supervision.
* 6 weeks holiday.
* Ongoing free mandatory and development training days.
* Regular promotion opportunities.
* Pension scheme.
* Access to hundreds of discounts and benefits through our Hesley Hub reward and recognition platform, as well as the chance to win up to £100 vouchers every month from our STAR Awards.
* Access to our employee assistance scheme which includes counselling and physiotherapy.
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