We currently have two active roles, one in our Savings team and one in our Lending team. About the Role - Savings As a Savings & Onboarding Officer within our Account Management team, you will be responsible for providing a swift onboarding of personal and business customers together with allocating payments to account and managing customer queries and tasks involving more time consuming processes, for example Business Onboarding, POA & Deceased. The Savings team is responsible for account opening/onboarding, reviewing customer due diligence, processing payments in and out, supporting customers in managing maturity instructions and any general queries they may have regarding existing accounts, new applications or information on product/rates we have available. As a bank, proud to service our customers we must, treat customers fairly in all that we do. Ensure that all savings team procedures are followed and adhered to. We’re a huge fan of teamwork Do you collaborate with colleagues to ensure customer queries and issues are resolved and communicated quickly? Are you comfortable in working to SLA’s? Do you believe in sharing best practice with your colleagues and communicating this along with any ideas for improvement? This is an entry level role, with opportunity for further personal development. if you think this role is something you would be interested in please get in touch, we would love to hear from you. Essential Skills / Experience 2 years customer services experience, preferably in a financial services environment. Clear and concise communication skills via telephone, webchat and email. Good numerical skills. Demonstrable experience of adhering to SLA’s, policies and processes. Desirable Skills / Experience Experience of working within a savings team within a bank, building society or financial services company. Knowledge of customer due diligence within the financial services sector. Agricultural knowledge or background would be welcome. Reliable, honest and can contribute to create a thriving culture. A passion for delivering outstanding customer service. Desire to continually develop and improve. Experience of working with vulnerable customers. About the Role - Lending As a Lending Onboarding Officer within our Operations team, you will be responsible for managing cases through our onboarding journey for our lending products. This includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required. Our lending business is mainly secured by putting in place either Agricultural Charges, Land or Building Charges. The role requires building rapport and working closely with the Relationship Managers in instructing external solicitors and valuers as well as management of your own cases through the process which will mean working closely with the Oxbury credit team, external solicitors, or Land Registry in obtaining the necessary documents to be completed. As a bank, proud to service our customers we must, treat customers fairly in all that we do. Ensure that all Lending team procedures are followed and adhered to. We’re a huge fan of teamwork Do you collaborate with both internal and external stakeholders to ensure queries and issues are resolved and communicated quickly? Are you comfortable in working to SLA’s? Do you believe in sharing best practice with your colleagues and communicating this along with any ideas for improvement? This is an entry level role, with opportunity for further personal development. if you think this role is something you would be interested in please get in touch, we would love to hear from you. Essential Skills / Experience 2 years customer services experience, preferably in a financial services environment. Ability to communicate effectively to a variety of stakeholders. Good numerical skills. Demonstrable experience of adhering to SLA’s, policies and processes. Desirable Skills / Experience Reliable, honest and can contribute to create a thriving culture Knowledge of regulatory policies within the financial services sector Technical skills, able to use a variety of systems Able to work in a fast-paced environment where change is embraced Keen attention to detail. Agricultural experience Legal / paralegal experience Alongside this we can offer you: A very competitive salary with an excellent benefits package. 25 days holiday, plus 8 days bank holiday (this increases with service). Oxbury Award (Bonus scheme). Free Personal Training session every week. Private Medical Healthcare. Employee Assistance Programme. Life Insurance. Enhanced maternity/paternity leave. Employee referral scheme.