ARAG UK Group are experiencing a period of significant growth within the industry and are looking for a Business Continuity and Operational Resilience Manager to join us on a full-time basis in our new Bristol offices. Within this critical role for shaping operational resilience of wider business, you will be responsible for setting, training and monitoring of effective frameworks for Operation Resilience & Business Continuity.
The role is accountable for managing, mentoring & guiding the Business Continuity & Operational Resilience team, which is tasked with managing, monitoring, enhancing policies, tools & processes for not only ARAG UK but also globally with our Canada and Ireland businesses. You will be responsible for ensuring compliance with legal, regulatory, and commercial standards, as well as managing the reputational risks associated with these areas.
This role will be required to facilitate the wider business towards adopting a strategy and plan across the domains that are in-scope. The role holder will be accountable for the planning and delivery of appropriate programmes of work, including the ISO22301:2019 certification, compliance with the UK Operational Resilience regulatory rules set out in FCA’s SYSC15A and will also work towards maintaining our ISO27001:2022 requirements and standards.
Responsibilities:
1. Contributing and developing the organisation’s resilience and continuity strategies and recommending adoption as required whilst collaborating with the wider team and Security & Governance Manager to embed plans in respect of Operational Resilience and Business Continuity.
2. Influencing and lobbying internal stakeholders to ensure the change agenda addresses Resilience & Continuity needs.
3. Preparing reports for use by Boards and Executive Management to understand the standards whilst ensuring legal and regulatory requirements are defined, communicated, distributed and policies / frameworks are in place. Ensuring all resilience and continuity plans are in place, tested, remediated and align with DORA regulations across the UK, Ireland & Canada.
4. Actively participate in, and lead as necessary, relevant Committees / Councils / Forums both internally and externally when required.
5. Define and oversee delivery of data requirements to support non-financial reporting requirements.
6. Provide guidance and oversee the adequacy of documentation to manage risks within internal departments and key third parties. Collaborate with colleagues to ensure clear resilience and business continuity standards are upheld, and to advance suitable remediation programs in response to incidents.
7. Managing the day-to-day continuity and resilience work-streams simultaneously and the day-to-day activities of the resilience team. Co-ordinating continuity and resilience planning through producing time and resource estimates for the purpose of demand planning.
8. Deliver accurate, informative and timely updates / reports / management information to Boards, Senior Committees and Supplier meetings.
9. Work with the team on incident management to support BC plans and establish a clear incident reporting documentation. Maintain records of all major incidents, BC, and Ops Res for reporting and regulatory needs.
10. Lead, motivate and support direct reports to help them meet their goals and deliver excellent service to customers. Responsibilities include recruitment, development, managing absence, appraisals, addressing performance or conduct issues according to company policies.
We are looking for someone who has experience working within both Continuity standards and knowledge of operational resilience regulations (FCA & PRA) with the ability to think strategically and understand integration of legal and regulatory requirements into core business practice and process. The ideal candidate will have significant experience with people management and leadership, managing third parties/ relationships and be a initiative-taker with significant personal drive.
Essentially you will have excellent standard of communication both written, verbal and through presentation and skills within relationship building, influencing and negotiation. You will be able to adapt your style and contact for different audiences and comfortable dealing with customers, stakeholders and senior management. Knowledge within the legal industry / law-firms or of the insurance industry and working within regulated environments is desirable.
You will also have:
* Strong planning, prioritisation, time-management and administrative skills
* Experience of leading / member of organisational governance committees / forums
* Good understanding of the ISO22301:2019 and ISO27001:2022 standards
It is also desirable if you:
* Have an appropriate technology / resilience qualification.
* Experience of operational resilience (including frameworks and methodologies)
* Experience of working with BC & Ops Res risks related to building, IT and people, risk management, audits and assurance.
As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we can offer you the following benefits package:
* 26 days holiday with the option to buy up to a further 5 days
* Company pension scheme with the option to increase contributions
* Group Income Protection for all employees
* Group Legal Protection for all employees
* Private Medical Insurance
* European Motor Assistance
* Home Emergency Assistance
* Salary sacrifice benefits, including cycle scheme
Whilst this is a full-time position, we want to support our employees to achieve a work-life balance that works for them and are happy to discuss flexible working options.
If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.
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