Mersey and West Lancashire Teaching Hospitals NHS Trust
An exciting opportunity has arisen for a Band 3, Project Support Officer to join the research team at Mersey and West Lancashire Teaching Hospitals NHS Trust supporting NIHR portfolio studies. This is a permanent opportunity.
The successful candidate will work with a team including a research nurses, clinicians, and academic staff at Mersey and West Lancashire Teaching Hospitals NHS Trust
The purpose of this post is to provide comprehensive support for research studies. The assistant will be expected to perform a variety of clerical/research duties within a research environment and in such a way as to make a direct and positive contribution to the organisation of the work within the RDI Department.
The successful candidate will work with a team including a research nurses, clinicians, and academic staff at Mersey and West Lancashire Teaching Hospitals NHS Trust. At the moment there are a number of research studies being conducted at Mersey and West Lancashire Teaching Hospitals NHS Trust. Cross site working, between Whiston, St Helens Hospital is essential and Southport and Ormskirk Hospitals when required.
Main duties of the job
* Provide administrative and study support for research studies
* Work closely with Research Nurses, PIs and research teams throughout the duration of a study to facilitate study progress, identifying barriers to successful recruitment and reporting these to RDI Data Manager.
* Be point of contact for internal personnel and external organisations, resolving most queries independently or referring on to the most appropriate member of staff as appropriate.
* Collect patient data from medical notes and complete both electronic and paper case report forms (CRF's), liaising with Research Nurse and clinicians to ensure correct data collection. Take responsibility for quality control, checking validity and completeness of the data.
* Submit requested data to the Trial Centres, ensuring that all data is validated by the Research Nurse (when required) and that all data is processed, accurate and delivered within their target dates.
* Liaise with all other departments within the hospital, i.e. wards, medical outpatient departments, medical records etc. with regard to all aspects of patient care, e.g. Appointments, investigations etc.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our Services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centrelocatedin St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
* Rated Outstanding by CQC Inspection August 2018
* Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
* National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Job responsibilities
KEY DUTIES
* Provide administrative and study support for research studies
* Work closely with Research Nurses, PIs and research teams throughout the duration of a study to facilitate study progress, identifying barriers to successful recruitment and reporting these to RDI Data Manager.
* Be point of contact for internal personnel and external organisations, resolving most queries independently or referring on to the most appropriate member of staff as appropriate.
* Collect patient data from medical notes and complete both electronic and paper case report forms (CRFs), liaising with Research Nurse and clinicians to ensure correct data collection. Take responsibility for quality control, checking validity and completeness of the data.
* Submit requested data to the Trial Centres, ensuring that all data is validated by the Research Nurse (when required) and that all data is processed, accurate and delivered within their target dates.
* Liaise with all other departments within the hospital, i.e. wards, medical outpatient departments, medical records etc. with regard to all aspects of patient care, e.g. Appointments, investigations etc.
* To work on a daily basis with minimal supervision as part of the RDI team at Whiston Hospital, you may be required to work in other locations around MWL.
* Take action to obtain or correct missing or contradictory data while maintaining confidentiality.
* Record/report patient recruitment on EDGE
* Scan research documentation into EDMS
* Support the Research Nurse in processing amendments for study site files, ensuring that appropriate approvals have been obtained, with support services being notified of any changes relevant to their area, and superseding all previous documentation
* Contact research participants to arrange appointments with Investigator/Research Nurse as and when required by Research Nurses/Principal Investigators.
* Create study specific screening/recruitment logs and ensure data uploaded by researcher/nurse on a regular basis.
* Assist with close out of studies, including reporting, close out checklist and arranging appropriate archiving of documentation.
* Arrange completion of Progress Reports/updates for reporting to RDI Support Officer as required.
* Service formal meetings when required ensuring adequate facilities are booked in advance, IT Training, and refreshments. Prepare/distribute agendas in good time, produce accurate and timely minutes, record actions and progress through to completion.
* Attend regular team meetings and provide regular updates and progress reports.
* General office duties, including taking documents for signature, scanning, photocopying and maintenance of efficient filing systems.
* Receive and redistribute stationery orders and supplies logging items received and reporting discrepancies.
* Deliver prescriptions to pharmacy and collect trial medication.
* Collect process (including centrifugation, freezing, handling of dry ice) and arrange shipping of biological specimens according to protocol requirements.
* Co-ordinate courier collections for blood samples and documents.
* Undertake any other duties deemed relevant to the post and grade.
CLINICAL & PROFESSIONAL RESPONSIBILITIES
* Adhere to the RDI Standard Operating Procedures
* Adhere to European Clinical Trials Directive, GCP (certificate renewal every 2 years), attending new training when certificate is due for renewal.
* Adhere to the UK Policy Framework for Health and Social Care Research.
* Demonstrate a continuous process of professional and personal development and maintain a high level of knowledge concerning research.
ADMINISTRATIVE RESPONSIBILITIES
* To ensure that a system is in place to track and respond to correspondence in a timely manner.
* Be responsible for ensuring accurate and timely compliance with internal and external requests for information e.g. clinical trials teams, and sponsors.
* To maintain e-mail and diary management to ensure the smooth running of the department e.g. correspondence with trial centres, planning patient appointments, follow up of care and liaise with the Research Nurses.
TEACHING & TRAINING RESPONSIBILITIES
* To maintain a level of training and competency commensurate for the role according to Good Clinical Practice guidelines.
* Participate in an annual individual performance review.
* To conform to established policies, codes of practice and Standard Operating Procedures within the Department.
* To adhere to all established Trust policies and to adhere to all current legislation and DH guidelines.
* Attend regular team meetings and provide regular updates and progress reports
* Demonstrate a continuous process of professional and personal development and maintain a high level of knowledge concerning clinical research.
Person Specification
Skills
* Good interpersonal skills
* Ability to liaise with other stakeholders
* Highly organised
* Ability to work under pressure/deadlines
* Able to use own initiative
* Reliable
* Good timekeeper
* Flexible in approach to work
* Meticulous attention to detail
* Organised with the ability to deliver and maintain daily routine, work in a planned and structured way
* Uses own and others time effectively
* Behave in a professional and courteous manner at all times
* Use systems and tools to ensure records and audit trails are clear and up to date
* Recognise own limitations and seek advice when required (team approach)
* Has a positive attitude to change management
Knowledge & Experience
* Multidisciplinary working
* Previous experience in administration /Project work including minute taking
* Ability to liaise with other stakeholders
* Work with frequent interruptions
* Good time management and organisation skills
* Uses own and others time effectively
* Keep work systems up to date, neat and tidy
* Plans workload and tasks in a systematic way, ensure all tasks / activities are completed in a timely manner
* Hospital Administration Systems
* Case Note tracking
* Knowledge of medical terminology
Qualifications
* Educated to GCSE standard/NVQ Level 3 or equivalent experience
* NVQ/other relevant IT qualification
Other
* Required to work the hours and duties required for the post
* Willingness to change as the role evolves
* Strive to achieve high level of work with significant attention to detail
* Willingness to meet performance criteria in the job description and undertake personal and professional development
* Required to work the hours and duties required for the post
* Ability to manage challenging situations with staff, patients and visitors such as aggression, grief, anger, conflict
* Ability to manage challenging situations with staff, patients and visitors such as aggression, grief, anger, conflict.
* Ensure that other team members know how process & systems work
* Keep work systems up to date, neat and tidy
* Able to use initiative to decide relevant actions within the limitations of the role and make recommendations to the Team Leader, with the aim of improving deliverables and compliance to Trust policies and trial protocol
* Ability to maintain Trust & Confidentiality
* Used to working in a busy environment
* Adaptable, flexible and able to cope with uncertainty and change
* Willingness to engage as a team & with other professionals & colleagues in the desire to promote or support the most appropriate interventions for patient care
* Maintain a Professional, calm and efficient manner
* Demonstrate a strong desire to improve performance and make a difference by focusing on goals
* Ability to complete tasks to resolution.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Research Development and Innovation Co-ordinator
#J-18808-Ljbffr