Customer Connections Operations Manager £50,000 | Warrington (3-4 days per week on-site) Client Details We're partnering with a growing business to hire a key leader within their Customer Operations function. This role is all about ensuring customers-both businesses and consumers with complex needs-receive a seamless, high-quality experience. This isn't just about managing a team; it's about developing leaders and creating a culture where exceptional service thrives. We're looking for someone with experience managing managers, coaching teams at all levels, and driving engagement, performance, and customer satisfaction in fast-paced, service-driven industries like telecoms, utilities, or other regulated sectors. Why Apply? Join a Business on a Growth Journey - Be part of an ambitious, scaling company where you can influence strategy and service delivery. Lead & Develop a Strong Team - Oversee three Team Leaders and a UK & offshore team of around 30, ensuring they have the support, structure, and motivation to succeed. Make a Real Impact - Drive improvements in customer experience, operational efficiency, and leadership development in a visible, business-critical role. Description What You'll Be Doing: Leading & Developing Leaders - Coaching and mentoring Team Leaders to build high-performing, engaged teams. Enhancing Customer Experience - Overseeing complex service journeys that require tailored, high-touch solutions. Driving Performance & Engagement - Setting and achieving ambitious targets across SLAs, response times, and customer satisfaction. Managing Growth & Change - Scaling processes and structures to support expansion while keeping the customer at the centre. Collaborating with Key Stakeholders - Working closely with sales, field operations, and network teams to improve service delivery. Profile What We're Looking For: Proven experience leading managers within a customer operations or service delivery function. A track record of developing teams and improving performance in a fast-moving, customer-driven environment. An understanding of complex service delivery-whether in telecoms, utilities, or another sector where tailored customer solutions are essential. A hands-on leadership approach, capable of inspiring and driving a high-performance team culture. Strong stakeholder management skills, with the ability to influence and collaborate at all levels. This role is based in Warrington, with 3-4 days per week on-site, ensuring you're at the heart of the operation, building relationships, and driving real change. Job Offer An attractive salary range from £45,000 to £52,000. A vibrant and supportive work environment. Opportunities for professional growth and career advancement within the technology and telecoms industry. A convenient location Warrington A generous holiday leave policy. Don't miss this fantastic opportunity to join a leading company in the technology and telecoms industry. We look forward to receiving your application.