This is an exciting opportunity to work in a fast-paced Emergency Department and make a real difference to patient pathways. This is a developing role, and we are looking for passionate people who want to contribute to the team and will support us to expand and improve further.
You will be supporting clinical and admin teams in the delivery of KPI (Key performance indicators) and Service Targets. This will require you being proactive, tracking patients’ pathways, escalating issues and alerting the correct staff when results are available to reduce unnecessary delays.
You will be able to cope under pressure, provide essential support to the efficient running of the department, assist in the movement and flow of patients through their pathways to maintain safety, enhance performance and patient experience. You will be the main link between the nurse in charge, consultants, assessment areas and the operational staff who feed into escalation meetings.
We are looking for a determined, proactive and hardworking individual looking to take on this exciting and challenging role within the Emergency Department here at Queens Hospital / King George Hospital. Working alongside a variety of clinical and non-clinical staff your role will be to support the many patients that attend the Emergency department and help direct their care to appropriate departments and external healthcare providers such as GPs.
This role will provide you with the opportunity to understand the challenges and pressures faced within Emergency care but also the chance to help make positive strides in improving patient experience and enabling our clinical staff to focus on patients that require urgent emergency care. The role of ED Care Navigator is fairly new to the department, and it is a wonderful opportunity for applicants to show a variety of skills and attributes to help improve the care delivered to those patients who attend the Emergency Service.
We’re an organisation that is getting better and better. We were the most improved Trust in England for A&E performance in 2023/24; we’re no longer in special measures; and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal. Our improvements are driven by a determination to deliver care we’re proud of and that our patients are happy with.
Many of our 8,000 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and the majority are from black, Asian and minority ethnic groups. More than 400 of them are on apprenticeship programmes and we’re proud to be a London Living Wage employer.
We operate from two main sites - King George Hospital (KGH) in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023.
Patients across north east London are benefitting from two new state of the art theatres at KGH and our Community Diagnostic Centres at Barking Community Hospital and St George’s Health and Wellbeing Hub will significantly increase the number of scans that can be carried out.
We’re looking forward to introducing an electronic patient record next year. This will mean the records of any patient visiting one of the seven hospitals run by BHRUT and Barts Health will be accessible to the clinical teams. It’ll make things easier for staff and will be better for patients.
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process, assistance with completion of the application form or if you require any adjustments (for applicants with a disability) please contact Paul Awosika, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above.
This advert closes on Monday 30 Dec 2024.
Proud member of the Disability Confident employer scheme
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.
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