Location: Surbiton Salary: £40,000 DOE Working hours: 0900 to 1700 Monday to Friday Benefits: 25 Days Holiday BH, Flex Benefits (EMCOR UK discount scheme) About EMCOR UK: At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business. Role and Responsibilities Facilitate the day-to-day process of software development and delivery and ensure the agreed process is adhered to i.e. daily stand up, sprint planning, sprint playback, and retrospective meetings. Manage the end-to-end Sprint lifecycle including: Facilitate the sprint planning meetings and align sprint items to agreed priority Ensure User stories are clear, un-ambiguous, and have ownership from the business and Technical teams Ensure the team identify and articulate acceptance criteria that capture the details of user stories. To manage the technical review process of sprint items to ensure there is awareness of the requirement and an initial agreement on the technical delivery approach. To manage the estimation process and target delivery dates for sprint items Work with the team to identify and mitigate issues and risks. Clearly identify and manage external dependencies. Liaise effectively and manage relationships with Key Stakeholders. Collaborate with the Product Delivery Owner, IT Programme Manager and Other Key Stakeholders to ensure awareness of the prioritised backlog. Oversee and manage scope, timeline, quality, goals and deliverables that support business goals. Manage Risks and Issues and escalating to relevant stakeholders where significant impact to delivery identified Ensures chargeable works are invoiced to client where appropriate or cost is allocated Ensure the team has everything it needs to do its job and remove any obstacles. Be a constant source of information for the team. Ensure changes are thoroughly tested and approved by the QA team and nominated testers Coordinate releases between development, infrastructure and operational teams Communicate information about deployment activities and outages to the business and key stakeholders Facilitate resolution of deployment problems with Development, QA, and Infrastructure teams Assist with internal and external communication of technology changes. To provide reporting on the effectiveness of the sprint delivery, including estimated versus actual, sprint burn down and other performance reporting as appropriate. Report progress where required to stakeholders as per the relevant EMCOR UK governance frameworks Mentor team on agile principles and Scrum practices, helping to create an effective self-organising, cross-functional and disciplined team. Protect the team from outside interruptions and distractions. Promote learning, experimentation and knowledge sharing and encourage creativity. Help the team to continuously improve their process and behaviour through regular reflection and adaptation. To manage software development and delivery Change, in a way that is compliant with SOX and ISO27001 Support audit activity with regards to change management Create and maintain documentation as per the relevant EMCOR UK governance frameworks Utilise tools recommended as per the relevant EMCOR UK project governance framework Assign technical resources through agreement with resource owners, and/or liaison with external 3rd parties To manage 3rd party technology delivery partners where required Provide guidance on the EMCOR UK technology delivery processes to the wider business (if required) Identify areas for process improvement within the governance frameworks and to work with the wider Technology and Transformation teams to agree and implement improvements Facilitate transition to BAU for technology change – for example highlighting the need for support staff training, system administration and technical documentation Identify and document lessons Person Specification A passion for Technology – it’s at the core of everything we do Strong and demonstrated ability to build lasting relationships with key stakeholders Confident communication skills across a broad technology and business landscape Highly collaborative style and able to thrive in a team Experience of operating a matrix structure, in fast paced organisations Certification or Practitioner experience of one or more of the following: SDLC in Agile development environments Agile Project Management PRINCE2 Project Management Change Management Experience of managing projects in a change function Personable, pro-active, professional and able to demonstrate full commitment to exceptional customer care and service Proficient IT skills in Word, Excel, PowerPoint and MS project Diplomatic ability to influence others at all levels of the business Able to maintain and improve the policies and procedures An inclusive and collaborative approach to all tasks Conscientious with a strong sense of self-motivation Proactive outcome-based approach Highly analytical and detail oriented with an evidence-based approach to problem solving Strong organisational, prioritisation and planning skills Attention to detail and multitasking are key to this role At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving. We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices. Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed. Join us in building a better world at work. Benefits 25 Days holidays Bank holidays Holiday Buy Scheme - up to 5 days a year Industry leading Maternity & Paternity Policies Refer a Friend scheme – worth £500 per referral GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining Extensive Learning & Development opportunities, including opportunities for progression. Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. Bike To Work Scheme Paid volunteering and charity days Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries. LI-SN1