Job Description Salary: Starting at £23,400 Non-sales environment, taking inbound service calls. You will be based at your UK home address with an assigned office at Beacon House, Clarendon Dock, Belfast which you will attend as agreed with your manager. This is a full time role - 37.5 hrs per week, Monday to Friday between 8.00 am and 8.00 pm with some Saturdays between 9am and 5pm (not likely to be every Saturday) The role will require 1 day office working per week, usually a Tuesday. We are now looking for Inbound Enquiry Centre Advisors to join our expanding customer service team on a full time permanent basis in Belfast. The role involves providing a high-quality advice service by telephone to new and existing claimants of Personal Independence Payment (PIP) who are looking to place a new claim for PIP or are already receiving the Disability Living Allowance (DLA) and are at the point of renewing their benefit. Our customer service teams are responsible for resolving both simple and complex issues for a whole range of customers as well as completing back office administrative tasks. It is anticipated that the Enquiry Centre Advisor will spend 90% of their time carrying out call centre activities and 10% of their time in development activities. These percentages may vary if business or operational priorities change. Key Accountabilities: Answering calls from claimants/appointees and dealing with queries such as appointment bookings, in a professional and effective manner, ensuring appropriate management of call lengths and call quality. Accurate data inputting with attention to detail for completion of back office administrative tasks. Any other duties that may be deemed necessary by the business to ensure successful deliver of the PIP assessment service.