Senior Network, Service & Supplier Performance Manager - Mobile telecoms
Permanent
Reading - Hybrid working
MBNL deliver and manage the mobile infrastructure that enables digital Britain. This is achieved by providing Transmission, Infrastructure Assurance and Tower and Operational Services to EE/BT and Three. The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences at the lowest cost.
Reporting to the Head of Service Operations, this leadership role will oversee and proactively manage all aspects of Network, Service and Supplier Performance on behalf of the Head of Service Operations.
What you will do:
* Manage the proactive identification of events on the network and passive infrastructure that provide an early indication of actual or potential service degradation before an incident occurs.
* Ensure the managed service supplier and future Inspection and Maintenance suppliers deliver the outcomes required to manage the passive infrastructure to achieve business outcomes & targets.
* Manage performance against contractual obligations, maintaining governance and control points.
* Be accountable for ensuring the end-to-end service delivery is governed with interlocks / handoffs between suppliers effectively managed and service levels and associated KPIs are tracked and assured to assess and improve performance.
* Proactively manage the performance of active assets retained by MBNL including removing obstructions to the shared transmission network and managing passive assets that underpin the shareholders active assets.
* Identify opportunities for Continuous Improvement in Network Performance services for which MBNL are accountable and raise business risks to the appropriate forums.
* Be an active member of the Leadership Team, create, deliver and embed change initiatives that positively drive performance and engagement.
* Lead, coach & support the development of the network, service and supplier performance team.
What we are looking for:
* Proven experience of establishing, developing and leading an operations function to achieve agreed business outcomes, performance targets and industry benchmarks.
* Technical understanding of end-to-end mobile architecture.
* A track record of managing, motivating, monitoring and improving performance of contractors and suppliers.
* Demonstrable experience of building deep, effective relationships and an understanding of organisational politics. An ability to use these to socialise and influence stakeholders.
* Experience of working with, briefing and influencing senior members of leadership teams.
* Ability to manage the natural tensions between customer, commercial and technical requirements.
* Able to bring industry best practice into an organisation and use this to drive continuous improvement and an understanding of how to lead and manage high performance teams
Nice to have:
* Experience of managing remotely located suppliers and cross-functional teams.
* Strong safety, quality and compliance knowledge of mobile or fixed network technologies.
* Deep knowledge of RAN & Tx Architecture. standards & regulations
* Experience of working in or with a JV organisation.
To apply for the Senior Network, Service & Supplier Performance Manager, please send your CV to caroline.kennedy@projectpeople.com