Technical Specialist – MFD Print Equipment
Location: Home Field-Based (Northern Midlands Region)
Salary: Up to £45,000 DOE Package (including car/car allowance, 10% bonus, private medical, and more)
We’re partnering with a global leader in print and imaging technology to help them find a Technical Specialist to join a dynamic and innovative team. This is a unique opportunity to work with cutting-edge Multi-Functional Devices (MFDs) and make a significant impact on the business’s UK expansion.
This role blends technical expertise with relationship management, ensuring resellers and partners receive unparalleled support, training, and service. Whether you're troubleshooting, providing technical training, or driving product reliability improvements, every day will bring exciting new challenges.
Key Responsibilities:
Act as a technical expert to support and develop partners' service organizations.
Deliver technical training to partners and authorized service providers, both remotely and in person.
Provide advanced second-level technical support for software and hardware issues on MFDs.
Manage escalated cases to resolution, meeting service level agreements and key performance indicators.
Conduct product performance and reliability reviews, ensuring continuous improvements.
Oversee warranty claims and spare parts management in collaboration with supply chain teams.
Regularly communicate with partners to enhan...