Job summary Blandford Medical Centre in Braintree is actively recruiting for an experienced receptionist to join their expanding team on a part-time basis, for 20 hours per week. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face-to-face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a self-motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties of the job Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Registering new patients. Accurately maintaining patient database and records, photocopying, filing and scanning. About us The doctors and staff at Blandford Medical Centre are proud to offer the highest standard of patient care to our list of 17,500 patients. Our dedicated team are here to treat minor ailments as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. We are a SystmOne practice. Date posted 19 March 2025 Pay scheme Other Salary £11.78 an hour Contract Permanent Working pattern Part-time Reference number 28434 Job locations Mace Avenue Braintree Essex CM7 2AE Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Desirable Previous medical or healthcare receptionist experience is desirable. Person Specification Experience Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Desirable Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Mace Avenue Braintree Essex CM7 2AE Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)