Job summary Grove Surgery in Thetford has a fantastic opportunity for a receptionist to join our team on a part-time basis, for 18 hours per week, days and times to be discussed at interview. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed. We are looking for a receptionist to join our busy practice team and help make a positive impact on our local community. We would welcome applications from organised, adaptable, and friendly individuals, who are keen to help us provide high levels of customer service. Main duties of the job Greeting and directing all patients. Making appointments and giving out appointment cards, where required. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Dealing with requests for information, and managing problems and complaints. Advising patients of practice procedures. Registering new patients. Answering the telephone, promptly. About us We are a friendly, energetic team who love to have fun and we make each other laugh every day, our dynamic surgery delivers excellent care to our patients and provides a positive and supportive working environment. Grove Surgery has a list size of 13 000 patients and are a teaching practice supporting the training of nursing associates, physician associates, medical students and GP registrars. We have a dedicated research unit and are leading the way in Norfolk for research. There may be an opportunity to work in dual locations between the research unit and surgery. We have an exceptional multi-disciplinary team including nurses, HCA's, a social prescriber, a care-coordinator, paramedics, physician associates, a clinical pharmacist, and pharmacy technician who work alongside our GPs to ensure our patients receive the best care available. Date posted 16 March 2025 Pay scheme Other Salary £11.50 an hour Contract Permanent Working pattern Part-time Reference number 9040 Job locations Grove Lane Thetford Norfolk IP24 2HY Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Job description Job responsibilities If you would like to find out more information about this role, please do not hesitate to get in contact with us. Person Specification Qualifications Essential GCSE Experience Essential Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to "think on your feet". Strong IT and administration skills. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Person Specification Qualifications Essential GCSE Experience Essential Excellent communication skills, with a clear and polite telephone manner. Ability to work in a polite, confidential and discreet manner, respecting patients at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Confidence to work as part of a team and ability to "think on your feet". Strong IT and administration skills. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. Desirable Previous medical or healthcare receptionist experience is desirable. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Primary Care Careers Address Grove Lane Thetford Norfolk IP24 2HY Employer's website https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)