We are offering an exciting opportunity for 2 Receptionists (30 Hours each candidate) to join a large well-organized GP practice. The team is made up of 2 Partners, 7 salaried doctors, 2 nurses, and a very large friendly team.
However, you will need to be flexible as the position(s) will also include some early morning (8am) and/or late evenings (6.30pm).
Your hours once agreed would become your regular working week and form part of your contract of employment. It is important to understand we need applicants who would be prepared to cover holiday and sickness of colleagues as and when required and appropriate, to maintain the standard of services we offer to our 11,500 patients.
Your rate of pay will be starting at the minimum wage rate depending on your age.
Must be a good team player with excellent computer skills, self-motivated, and have a polite manner and flexible approach along with, as already mentioned, a willingness to cover colleagues' holiday or sickness as required.
Previous experience of working in a GP practice is essential.
Main duties of the job
The role is receptionist/administration.
* Welcoming patients and visitors, answering the telephone and inquiries.
* Scheduling appointments and keeping those appointments on time.
* Assisting patients with completing necessary forms and documentation.
* Keeping a clean and calm reception area.
* Dealing with prescription requests and queries relating to them.
* Scanning, filing, and mailing documentation from email or through the clinical system (EMIS WEB) or Docman.
* Comforting distressed patients, which may range from fixing any appointment issues that may arise to being the voice of comfort during times of extreme stress and emergency.
* Maintaining information confidentiality at all times.
* Liaising with other medical departments such as radiologists, medical specialists, or psychologists with professionalism and discretion.
* Any other roles and duties that are part of your job description.
About us
Two Partner GP Practice based in East Barnet, Hertfordshire.
We are situated in a purpose-built health centre close to local amenities.
Large friendly team who work efficiently in a very busy environment.
Job responsibilities
Job Summary: Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Job Responsibilities
Administration
* To have a thorough knowledge of all Practice procedures.
* To work in accordance with written protocols.
* Request and return patients' paper notes as necessary.
* Using Computer Software (Docman) to file correspondence in medical records.
* Photocopy as requested.
* Additional clerical work to fit in with reception hours.
Reception
* Receiving patients consulting with members of the practice team.
* Handing completed repeat prescriptions to patients when necessary and checking names and addresses with the collector before handing over.
* Be able to cover all reception positions as necessary.
Appointments
* Process computer appointment requests for today/future appointments from patients by telephone and in person.
* Deal with visit requests and document in visit request record book.
* Take messages correctly and inform Doctors of these, conferring with other members of the team ensuring handover is effective.
Computer
* Registrations of new patients-computer data entry and medical records.
* Process patients' change of address (designated person) computer data and medical records (have knowledge of practice area).
* Process repeat prescription requests in accordance with practice guidelines (designated person).
Telephone
* Have working knowledge of telephone during and after hours.
* Processing the calls and taking the messages.
Other Tasks
* Ensure building security, have thorough knowledge of doors/windows/alarm.
* Refreshments for doctors and staff in a rota system.
* Any other tasks allocated by managers.
Confidentiality
* In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
* In the performance of the duties outlined in the Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff, and other healthcare workers. They may also have access to information relating to the practice as a business organization. All such information from any source is to be regarded as strictly confidential.
* Information relating to patients, carers, colleagues, other healthcare workers, or the business of the practice may only be divulged to authorized persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety
The post-holder will assist in promoting and maintaining their own and others' health, safety, and security as defined in the practice Health & Safety Policy, to include:
* Using personal security systems within the workplace according to practice guidelines.
* Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
* Making effective use of training to update knowledge and skills.
* Using appropriate infection control procedures, maintaining work areas in a tidy and reporting potential risks identified.
Equality and Diversity
The post-holder will support the equality, diversity, and rights of patients, carers, and colleagues to include:
* Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
* Respecting the privacy, dignity, needs, and beliefs of patients, carers, and colleagues.
* Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.
Personal/Professional Development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
* Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
* Taking responsibility for own development, learning, and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post-holder will strive to maintain quality within the practice, and will:
* Alert other team members to issues of quality and risk.
* Assess own performance and take accountability for own actions, either directly or under supervision.
* Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
* Work effectively with individuals in other agencies to meet patients' needs.
* Effectively manage own time, workload, and resources.
Communication
The post-holder should recognize the importance of effective communication within the team and will strive to:
* Communicate effectively with other team members.
* Communicate effectively with patients and carers.
* Recognize people's needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post-holder will:
* Apply practice policies, standards, and guidance.
* Discuss with other members of the team how the policies, standards, and guidelines will affect own work.
* Participate in audit where appropriate.
* Appropriate Office Dress Code.
The Job Description is intended to outline the main duties and responsibilities of the employee. It is not intended to be fixed for an indefinite period. It is likely that changes will be required from time to time.
Person Specification
Experience
* N/A
* Previous experience in a GP practice is desirable but not essential. Full training is given.
Qualifications
* N/A
* N/A
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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