Wheelchairs Operational Administration Support
Norfolk Community Health and Care NHS Trust
Are you a confident, flexible person with excellent engagement, customer care, and communication skills, who can work as part of a creative and motivated team? If you are, we would really like to hear from you!
We are looking for an enthusiastic, self-motivated, and caring individual to join our Wheelchair administration team based at the Norwich Community Hospital.
We have a 33.75hr/week role available. Less hours would be considered over a minimum of 3 days a week (Monday to Friday).
You will join a team which is in an exciting stage of improvement, as we revise and document all of our current administration processes to ensure our patients are provided with the best possible care.
Main duties of the job
The role will include administrative support duties such as answering telephone calls, greeting patients upon their arrival, assisting patients with queries, and using NHS computer systems including SystmOne to check in patients. The Wheelchairs administration team are required to maintain strict confidentiality and will be expected to communicate with patients and relatives with courtesy and discretion at all times. You will add referrals for new patients being referred into the service, as well as speaking to patients who require repairs. The team books clinic appointments for assessments with the clinical team and home visits for field engineers to make necessary repairs.
Job responsibilities
1. Carry out and prioritise a variety of administrative and clerical duties including using a range of software programmes to produce, maintain and distribute documents.
2. Handle telephone calls into the service from members of the public and health professionals confidently and appropriately.
3. Make outbound calls to patients to book appointments, arrange deliveries and relay information.
4. Communicate with patients and clients at an appropriate level providing clear information and guidance.
5. Receive and process referrals into the service, which may be urgent.
6. Maintain schedules, diaries, and clinics for Clinicians and Field Engineers.
7. Organise and service the Wheelchair Service Team meeting.
8. Monitor and report sickness absence and annual leave.
Person Specification
Qualifications
* Numerate and literate, with Maths and English GCSE (Grade C/Level 4 or above) or equivalent.
* NVQ Level 3 in Business administration or equivalent experience.
Experience
* Proven administration experience in a busy office environment.
* Proven experience of working as part of a team.
* Knowledge of NHS ordering systems.
Skills, Abilities and Knowledge
* Comprehensive working knowledge of Microsoft Office, especially Word, Excel and Outlook.
* Good organisational and communication skills.
* Proven ability to work on own initiative, without direct supervision.
* Positive attitude to customer care.
Other
* Flexibility to travel to other sites.
* Able to make own transport arrangements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Employer name
Norfolk Community Health and Care NHS Trust
£24,071 to £25,674 a year pro rata per annum
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