What you will do in your working day
Job Role
· Handling a high volume of inbound calls from engineers and/or clients
· Provide advice that is correct and within the correct guidelines and framework
· Providing resolutions to any queries raised to you
· Logging jobs on our inhouse system
· Assisting jobs to engineers and team
· Taking calls regarding emergency repairs
· Shutting down completed jobs
· Authorising jobs for out of hours
· Updating the system with the correct, high-quality information
· Operating the live system
· Collecting information
Skill set and experience
· Computer literacy: Microsoft Outlook, Excel and Word
· Good communication skills, both written and verbal
· Display an excellent use of initiative
· Excellent telephone manner
· Attention to detail is expected
The training you will be getting
You will achieve the Level 2 Customer Service Apprenticeship.
You will need to attend workshops via Teams.
You will have a Mentor who will work with you on a one to one basis.
In-house training will be given to support specifics of the role.
What to expect at the end of your apprenticeship
There will be ongoing opportunities for progression for the right candidate upon completion of their apprenticeship.