Customer Service Assistant Why join us? 25 days holiday entitlement (pro rata for part time colleagues Have your birthday off 8% pension (7.5% employer / 0.5% employee) contribution SmartTech - get the latest technology and spread the payments over time with no interest or upfront payments Access to Reward Gateway and enjoy discounts with a number of leading retailer Cycle 2 Work Scheme Service Award Scheme (one day per year up to 5 years’ service) Role Profile: Customer Service Advisor Reports to: Multisite Manager Location: Multiple city sites What you’ll do: You’ll be the friendly face and go-to person for our customers, creating a safe, supportive and fun community they’ll love to call home. Key Responsibilities: • Customer service Create a “home from home” community for our students, plan exciting social events, drive great reviews and handle all enquiries and complaints with care, ensuring our customers feel supported. • Sales and revenue Stay on top of local trends and competition, facilitate customer enquiries and viewings to help hit sales targets within your city and support re-booker campaigns. • Sustainability & community: Engage with local communities through volunteer work, participate in charity events, promote recycling, energy saving and other echo friendly practices, and be a champion for positive social and environmental change. • Facilities management: Keep buildings safe and clean through daily compliance checks, handle incidents and emergencies as needed, and stay up to date with essential training. Who you are: • Experience in PBSA, hospitality or similar field. • Proven background in customer service, compliance and sales • Ability to juggle multiple priorities and problem solve effectively • Passionate about community and customer service, and driving results What to expect: This fast-paced, dynamic role includes flexible hours (weekends/evenings). You'll thrive in a fun, ever evolving environment driven by our ways of working commitments • Respectful • Responsive • Supportive • Collaborative • Fun