Transport Planner/Operator
4 on/4 off 06.00 - 18.00
Due to continued expansion, we are looking to recruit additional transport planners to ensure the effective running of the fleet. This role involves planning and managing the effective movement of freight around the country, including strong planning of the operational logistics arm of the business. Effective communication with the customer service team is essential to meet the demands of the customer and provide the best customer service possible to internal and external stakeholders.
Fleet / Driver Management
Ensure the effective running of the fleet through:
1. Allocation of 100% of the daily plan against all drivers and loads
2. Following and updating the execution of the daily plan including systems updates
3. Maximising drivers' working hours within the Tachograph and WTD framework
4. Making decisions on how many vehicles are required to deliver shipments
5. Communication of any issues or failures that are unavoidable to the relevant customer/representative including out of hours communication
6. Proactive management of the fleet including making changes and replanning any issues with loads or drivers
7. Communication of the plan to all drivers to ensure they are in place at the correct times to collect loads and deliver them
8. Briefing and debriefing of drivers on the current day/night plans
9. Working in tandem with the driver debrief administrators
10. Ensuring completion of a thorough handover to the next transport operators on the following shift
11. Attending daily operational meetings on a rota basis with timely information about the previous and current day's plan
12. Working together with the planners to achieve customer requirements
13. Working out costs of delivery and monitoring revenue on a day-to-day basis
14. Reviewing load plans and looking at contingency strategies where necessary
15. Entry of all movements of jobs onto the relevant PC and web-based systems
16. Reporting any concerns to the Head of Transport
17. Working in tandem with the other transport operators within the team on the same shift and on other shifts
18. Raising any concerns over delivery with other teams and providing solutions for resolution
Systems
1. Entering driver and vehicle information of the daily plan into Road Runner for the following 24 hours
2. Updating Road Runner with live load information when debriefing drivers in person or over the phone
3. Understanding and checking the warehouse management system to foresee any issues with loads
Cost Control
1. Minimise overtime, nights out, and demurrage. Reduce agency labour through effective planning of driver and vehicle usage
Customer Service
1. Answering the telephone in a professional manner and dealing with field and customer enquiries.
2. Speaking to drivers to understand their issues and offer resolutions in planning the management of their loads.
3. Portraying a professional appearance and manner at all times as a representative of Knowles Logistics
Teamwork
1. Encouraging teamwork within the workplace by displaying the correct behaviours towards all members of the teams
2. Maintaining standards of health and safety, hygiene, and security in the work environment.
3. Confident to have open discussions with colleagues enabling decisions to be made about any changes necessary
4. Open to changes within the workplace
5. Flexibility over shift patterns to support the team
6. Professional at all times working with colleagues within your own and other departments
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