Contract Manager NW Schools
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
Profile Summary
Able to demonstrate an operational record in delivering a high-quality FM contract service to clients. Able to supervise and motivate other managers and technicians with the skills to positively interact with the client.
Responsibilities
To implement the building services, planned preventative maintenance (PPM) programme and reactive maintenance (RM) in accordance with the building operational requirements and in compliance with the contract service levels. Work with our partners and clients to ensure the highest quality service is provided and that the operations are successfully delivered. Contribute to the development and implementation of the PPP strategies, policies and practices in education.
FUNCTIONS
Provide the operational service level to ensure contract KPIs are achieved to a consistent level, providing general support and advice concerning contract issues by having a thorough understanding of contract requirements
Effective management of invoicing, work in progress and debt process
Manage and oversee the duties of the Integral staff and specialist support staff and motivate the team to provide consistent high levels of service
Manage and identify training needs of Integral and school staff as appropriate
Manage customer relationships and provide liaison between the clients, occupants of the facilities and Integral
Plan mobilization strategy and mobilize the schools in a timely manner and ensure site familiarity for all schools
Provide Soft Landings support to School Management Teams, Premises Teams and School staff to ensure a smooth transition into the new schools for school staff
Attend and co-ordinate all training/demonstrations/commissioning
Ensure that all systems are developed and maintained in consultation with the client
Keep all site records and prepare all reports as required ensuring contract reporting requirements are met
Monitor and record any incidents of unavailability or service failure in line with contract requirement
Provide reactive and proactive service to the facilities
Have P&L management of the contracts
Attendance of internal and external meetings as required to include Design, Progress, Batch, Energy meetings, and any ad-hoc meetings
Internal audits of resource management, security vetting procedures, training, communication and adherence to PPM programme
Play a significant role in long-term planning, including initiatives geared toward operational excellence
Health & Safety and Environmental compliance
Management of annual periodic programme for site audits
Monitor energy usage to feedback into the EFA/Schools and produce individual school specific action plans to implement any improvement initiatives
Asset management compliance
Produce School specific Plans to include Contingency planning, H&S, Quality etc
Sub-contractor management, compliance, performance reviews, training and audits
To deal with any HR issues in line with Company procedure
Carry out all duties in order to meet contract deliverables and provide information appropriately as required
Essential Qualifications:
The post does not have a prerequisite of qualification although a technical or professional qualification would potentially be desirable.
Practical experience in an FM role is more important with the person undertaking the role being self-motivated with solid experience in TFM Operations, particularly in Hard FM. A positive can do attitude to FM, client and personnel issues is required.
Essential & Desirable Experience:
Essential :
Competent working knowledge of HVAC building systems and fabric elements
Minimum of five years previous Managerial experience
Sound level of administration and organisational skills
Desirable:
Public Private Partnerships experience in Health, Council services or Education
New build projects during construction, mobilisation and initial start
Soft FM management
PC skills including Excel and Word
Desirable Qualifications:
Member of BIFM
IOSH or NEBOSH
Technical or professional (Electrical, Mechanical, RICS etc)
Personal Aptitude & Skills:
Positive, outgoing, friendly, persuasive, committed.
Ability to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance.
Ability to understand the key financial variables
Excellent interpersonal, written and verbal communication skills.
Ability to manage resources available to achieve high customer service standards.
Adaptable and flexible approach to work requirements.
Ability to build positive relationships with clients in order to speedily resolve day to day operational problems.
Self-motivated and capable of working within a team environment.
Ability to maintain a positive focus through periods of high and sustained work pressure
JOB MEASUREMENT DATA
Compliance with the PPM programme
Compliance with RM service level outputs
Compliance with KPI targets with minimal penalties
Compliance with British Standards and other required standards
Maintenance of Health and Safety standards in all FM operations
Compliance with company Quality Assurance procedures
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