Overview
McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.
As a Customer Care Assistant, you will be the face of your restaurant. Your primary responsibilities include:
1. Dealing with customers and ensuring the customer areas run smoothly.
2. Making children feel welcome and handing out balloons.
3. Organising special events and looking after customers' specific needs.
4. Maintaining high standards of cleanliness in the dining area and toilets.
5. Creating a warm and welcoming atmosphere.
6. Establishing and maintaining positive communication with customers.
7. Keeping the manager informed about customer satisfaction.
You'll be working in a fast-moving, high-energy environment, and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued. Friendly, welcoming, courteous, and helpful behaviour will come naturally to you, and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication, and eye contact are essential. The ability to maintain high energy levels while working both efficiently and productively is crucial.
Benefits
1. Holiday pay
2. Service Awards
3. Meal allowance
4. Employee discounts from top high-street and online brands
5. Free meal during your shift
6. Flexible scheduling
7. Training and development opportunities
Why work here
Our values show what matters most to us and tell the world what McDonald's stands for. We live by them every day, from our restaurant-working colleagues to the farmers in our supply chain. Our core values and commitment define who we are and guide everything we do, ensuring we can continue to evolve alongside a changing world.
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