Business Partner
Dudley - Hybrid 2 days per week working in the office (Tuesday and Wednesday)
6 Month FIXED TERM CONTRACT
£22,486 per annum
Rentokil Initial is an established global blue chip, FTSE100 organisation who have recently been voted Glassdoors 7th Best Place to Work and 2 time winner of West Midlands Finance Awards Large Business of the year award. We are Britain’s leading provider of business services to a wide range of industry sectors delivering a world class service to our customers. We have also recently won.
We are currently looking for a Shared Service Business Partner for our offices in Dudley. The successful candidate will be the point of contact for the business into the shared service centre and will be responsible for managing the business reviews focused on disputes and debt. The role holder will be responsible for highlighting issues in both the Shared Service Centre and the business and identifying the best way to resolve these problems through a formal and appropriate problem solving approach.
Duties & Responsibilities:
1. Develop stakeholder management relationships across all business units developing a professional business partnering affiliation
2. Gain trust & confidence from stakeholders around performance delivery
3. Ensure appropriate & pro-active communication channels are in place
4. Regular & formal performance reviews are administered
5. Ensure that your customers are your first priority & excellent customer service is delivered at all times
6. Manage a high level workload & pick up any ad hoc projects to support the department
7. Ensure that all Business Operational Manager queries are resolved within agreed timeframes
8. Ensure all Client queries are resolved within agreed timeframes
9. Other general administrative duties associated within the FSSC
10. To develop effective regular communication links with stakeholders
11. Accountable for delivering against own role description
12. To take ownership of targets and objectives
13. Highlight & escalate process gaps and suggests solutions
14. Manage daily workloads in relation to the SLA’s in place
15. Maintain a high level of accuracy whilst meeting strict deadlines
16. Develop good relationships with all business and external stakeholders.
17. Works with the business front line to improve the quality of information
18. Is supportive & positive of colleagues accountable for delivering against own role description & team deliverables
19. Participates in daily meetings & shares ideas & issues
20. Uses experience to solve current problems
Requirements
To be considered for the Business Partner position you will ideally have the following;
21. Previous experience gained in a Shared Service Centre or Credit Control Environment
22. Experience of Onguard and ICABS or similar Credit Management system
23. Ability to work with high degrees of change
24. Excellent IT skills including Google Docs, Word, Excel, Power Point, and experience of using Microsoft excel formulas
25. Ability to drive and influence internal and external SSC colleagues
26. Credible stakeholder management ability
27. Pro-active, responsive and action orientated
28. Ability to develop relationships with stakeholders at all levels within the RI group
29. Experience of developing process improvements
30. General understanding of all financial disciplines
31. Experience of NAV or similar accounting software
32. Understanding of audit controls
Benefits
What we offer in return..
As well as joining a FTSE100 and award winning Finance team, we also offer you:
33. Competitive basic salary
34. Monthly company bonus scheme
35. Industry Recognised Qualification in Customer Service (apprentice level - if applicable)
36. Rentokil rewards scheme (includes cashback and discount on multiple retailers)
37. Salary grading system linked to performance for those colleagues who are keen to develop their career within our business
38. Childcare Vouchers
39. Company Pension
Whilst our Finance team come from a range of different backgrounds, we find most of our Credit Controllers have previously worked as Payroll Specialists, Finance Administrators, Administrators, Customer Service Administrators, Payroll Assistants or have administrative experience within a Finance Department.
For more information on the Rentokil Initial family, please visit our website
Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data view our careers privacy policy.