As a Hub Manager, you will play a crucial role in overseeing the efficient and profitable operations of our automotive service hub. Your responsibilities will encompass various facets of management, customer service, and technical expertise to ensure the smooth functioning of the hub and satisfaction of our clients.
Key Responsibilities:
1. Staff Management: Select, train, and supervise a team of skilled technicians and administrative staff to ensure optimal performance and customer satisfaction.
2. Customer Relations: Foster positive relationships with clients through effective communication, problem-solving, and timely resolution of issues, aiming for high customer retention rates.
3. Cost Control: Implement strategies to control costs effectively while maintaining service quality standards, including inventory management, resource utilization, and budget adherence.
4. Service Record Maintenance: Oversee the accurate maintenance of all service records, ensuring compliance with regulatory standards and internal protocols.
5. Hub Operations: Ensure the timely opening and efficient operation of the hub, including fleet allotment, submission, and reporting, while maintaining a strict vigilance on all activities.
6. Fleet and Asset Safety: Prioritize the safety and maintenance of the fleet and hub assets, implementing measures to mitigate risks and ensure compliance with safety regulations at all times.
7. Technician Productivity: Monitor and optimize technician productivity levels to enhance efficiency and minimize turnaround time for fleet repairs, thereby maximizing customer satisfaction.
8. Electric Vehicle Expertise: Possess and continually update technical knowledge of electric vehicles, staying abreast of industry advancements and best practices to effectively manage EV-related services.
9. Reporting: Prepare accurate and timely reports on fleet operations, service performance, and other relevant metrics to facilitate data-driven decision-making and strategic planning.
10. Fire Safety Compliance: Ensure compliance with fire safety regulations and implement preventive measures to mitigate fire risks within the hub premises.
11. Operational Efficiency: Maintain a proactive approach to identify and address operational bottlenecks or challenges, striving for seamless and organized hub operations at all times.
Qualifications:
1. Bachelor’s degree in Automotive Engineering, Business Management, or related field.
2. Proven experience in automotive service management or related roles, with a strong track record of operational excellence and customer satisfaction.
3. Excellent leadership and interpersonal skills, with the ability to motivate and manage a diverse team effectively.
4. Sound understanding of automotive maintenance practices, particularly in the context of electric vehicles, is highly desirable.
5. Proficiency in MS Office suite and familiarity with relevant software systems for service management and reporting.
6. Strong analytical and problem-solving abilities, with a keen eye for detail and a proactive approach to addressing issues.
7. Knowledge of safety regulations and best practices, particularly in the context of automotive service hubs.
8. Exceptional communication skills, both verbal and written, with the ability to interact confidently with clients, staff, and stakeholders at all levels.
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