Job summary
We have an exciting opportunity for a Receptionist within Liaison Psychiatry based at Queens Medical Centre, Nottingham. The post holder will provide a high level, efficient, comprehensive, and confidential admin support service to the Liaison Psychiatry Team within Older People Care Unit in Nottinghamshire. The role requires an individual who has a flexible approach to work and the ability to prioritise. This will include maintaining patient related records/databases, making appointments, and meeting and greeting patients.
Main duties of the job
To work within the Outpatients Department at Queens Medical Centre supporting patients attending their appointments. You will be expected to work as part of an administrative team supporting the full MDT.
To undertake office duties including diary management and message management, opening and distributing mail, operation of patient information systems, dealing with telephone calls and enquiries, production of documents, typing and photocopying, collating of documents and electronic filing as well as general administration support services.
Job responsibilities
Efficient reception / customer service expertise. Efficient secretarial and admin support, diary management, message management, opening and distributing of mail, dealing with telephone calls and enquiries, production of documents, photocopying, collating of documents and electronic filing.
Please note this post does not meet skill level required for a Skilled worker visa. Applicants requiring a Skilled Worker visa will usually need to be in a role which is at Band 3 or above, however please note not all Band 3 roles are capable of sponsorship. You can determine the likelihood of obtaining Sponsorship against the relevant skill and pay criteria here Immigration Rules - Immigration Rules Appendix Skilled Occupations - Guidance - GOV.UK
Person Specification
Qualifications
Essential
* NVQ 2 level in Business Administration or working towards
Desirable
* ECDL, Medical Terminology,
* Audio typing
Training
Essential
* Microsoft Office i.e Database, Excel, Word, PowerPoint
Desirable
* Minute taking
Experience
Essential
* Scheduling/ Diary Management
* Experience of working in a customer-facing role
* Previous experience of working in an office environment
* Ability to work as an effective team member.
Desirable
* Experience of working within the NHS
* Knowledge of Patient Information Systems
* Minute Taking
Knowledge
Essential
* Computer literacy including word, excel, outlook, database
Desirable
* Maintain electronic records/information on computer
Skills
Essential
* Excellent interpersonal/communication skills, including excellent written and oral skills.
* Excellent telephone manner
* Good interpersonal skills
* Typing skills
Contractual Requirements
Essential
* Ability to travel between venues
* Requirement to complete Mandatory Training
Values and Behaviours
Essential
* All colleagues are expected to demonstrate at interview that they act in line with Nottinghamshire Healthcare NHS Foundation Trust Values: Trust, Honesty, Respect, Compassion, Teamwork
* All colleagues are expected to demonstrate an understanding of and commitment to Equality, Diversity, and Inclusion (EDI) and how it applies to their role. The Trust's expectations are highlighted within our EDI Policy, and associated EDI and Human Rights legislation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Nottinghamshire Healthcare NHS Foundation Trust
Address
Queens Medical Centre
Psychiatric Outpatients, B Floor, South Block
Nottingham
NG7 2UH
Employer's website
https://www.nottinghamshirehealthcare.nhs.uk/
#J-18808-Ljbffr