We have a fantastic opportunity for an enthusiastic, energetic and professional individual to join our growing IT team via an Apprenticeship Your role is all about learning, whether it’s technical or customer skills. Being an apprentice opens the door on a whole range of future options and career progression. The more you put in, the more you could get out Here's what Head of IT, Paul, has to say about the role: "This is a great opportunity for someone with good IT knowledge to work within a friendly and supportive team, to get involved in and learn all aspects of IT support including agile infrastructure, network, telephony/comms and business systems. Come and join us on our journey of continuous improvement of our IT services and systems at Acis." As an Apprentice IT Technician, a typical day might include: Being an effective and customer focused member of the IT team, learning new skills and supporting our customers. Supporting the IT helpdesk, helping customers both remotely and face-to-face. Helping customers with basic queries, including setting up new user accounts. Helping with procurement, security of assets and general office administration. Supporting the roll out of new IT equipment, including mobile devices and phones. Gaining an understanding and providing basic support on the Acis ICT network, including Servers, desktop systems, applications, mobile devices and telephony. Gaining an understanding and providing basic support of our key business applications including Housing, Asset Management, Repairs and Financial systems along with mobile working applications. Writing documentation and helping with delivering training for key office systems. Assisting with IT induction training. Work flexibly in the interests of the service – this may include undertaking other duties appropriate to the responsibilities of the post. Some of the experience/skills we need to consider you: A great standard of education up to and including A-Levels or equivalent, with a minimum of GCSE in Maths and English. A great standard of face-to-face customer service – we aren’t hidden away; we like to talk to our customers An agile mindset, IT at Acis is ever changing and you’ll need to help deliver this. A working knowledge of Microsoft Office. An understanding of Microsoft operating systems. Some experience of simple networking and software systems. A basic understanding of server client arrangements. A logical and methodical way of thinking, knowing how to troubleshoot. A working understanding of computer and network hardware. Resilience. Working in social housing and education is a challenging but rewarding career, you’ll be helping to bring real change to our customer’s lives. What will make you stand out from the crowd: Direct knowledge of network infrastructure, either at home, from school/college or in a business environment. Good people and communication skills Technical knowledge of computer and server hardware. An understanding of network and cyber security. Any web development or programming experience. You’ll be adept at change, having got hands on experience living and breathing new ways of working and knowing how to bring your colleagues along for the experience. What you'll get as part of the team: 25 days annual leave plus Bank Holiday's Enhanced pension – matched contributions up to 10% Staff benefits with Paycare – A f antastic health and benefits scheme Benefits with Acis Perkz – a discount scheme offering hundreds of savings from food shopping to holidays Employee recognition scheme. We ensure we recognise and thank our team with various rewards Enhanced maternity and paternity scheme Cycle to work scheme Enhanced sick pay scheme Employee Assistance Programme to give you confidential advice and support Death in service benefit amounting to 3 times annual salary Our apprentice assessment day will be held on TUESDAY 10TH DECEMBER at our Head Office in Gainsborough. Please ensure you are free on this date before applying, this date cannot be changed if you are successful in being invited to the assessment day. As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your applicat ion. Acis are committed to equality and diversity, are a proud member of disability confident and welcome application Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in their role and we’re happy to discuss flexible working options with the successful candidate in addition to any aid with interviewing that you might need