Description
Reports to: Customer Experience Manager
Location: Newton Abbot, Devon (office based)
Contract: Permanent, full time (40 hours per week)
Salary: Up to £29,000 per annum + benefits
The Company:
Established in 1984, AUK Group is a long-established, family-run company operating three distinct brands – AUK Hygiene, Modu Hygiene and SWS Hardware.
AUK Hygiene is a leading UK manufacturer and supplier of cleaning chemicals and hygiene products serving the commercial cleaning, public, education and leisure sectors.
Modu Hygiene creates and distributes custom-branded hand care dispensing solutions for wholesale purposes.
SWS Hardware provides bespoke and high-quality hardware solutions for premium interiors to the construction industry.
The Role:
We are seeking a proactive and efficient Customer Care Administrator to join our dynamic team. In this fast-paced role, you will maintain excellent customer relationships whilst ensuring all order enquiries, calls and support tickets are processed in a timely and professional manner.
Your strong communication, organisational and problem-solving skills will be essential in maintaining high standards of service and supporting AUK’s continued growth.
Responsibilities:
* Responding to inbound customer enquiries via telephone, email and web, assisting with orders and requests.
* Supporting customers in selecting and purchasing the right products.
* Quickly learning and using IT systems (mainly Orderwise) to process orders and quotes.
* Coordinating order deliveries, liaising with drivers and carriers as needed.
* Delivering a professional, positive customer experience at all times.
* Ensuring timely and accurate order deliveries using the correct methods.
* Processing customer returns and ensuring all necessary paperwork is completed.
* Communicating delivery issues or shortages to customers promptly.
* Keeping records up to date for easy access by the wider team.
* Maintaining an organised workspace in line with Health & Safety regulations.
* Taking on additional tasks as needed to support the team.
The Person:
As the ideal candidate, you will have proven experience in a business-to-business customer service role. You will be a natural problem-solver, confident in building strong relationships with customers and delivering a professional, customer-focused experience. With strong IT skills, including proficiency in the MS Office Suite, you will pay close attention to detail and take a proactive approach to managing multiple tasks efficiently. You’ll ensure orders are processed accurately and always meet KPIs.
As a self-starter, you will take ownership of your role, treating the brand as your own whilst continuously seeking opportunities to learn and grow. Your strong communication skills will enable you to collaborate effectively with colleagues and stakeholders, ensuring shared goals are met. You’ll be reliable and highly organised with the ability to manage your time effectively, completing tasks promptly and to a high standard.
Experience with order processing systems such as Orderwise would be beneficial, along with a basic understanding of Health & Safety requirements.
The Rewards:
In return, we offer a competitive salary package of up to £29,000 per annum, pension scheme, 25 days’ holiday per year plus bank holidays, staff discounts, access to profit share scheme, and the opportunity to be part of a friendly and expanding business.
If you feel you have the skills, knowledge, and experience, and want to be part of an ambitious and growing organisation, please apply today.
Closing date for applications will be Tuesday 8th March.
Interviews will be available immediately.
No agencies please.
If this role interests you, we’d recommend applying as soon as possible. This role is usually very popular, and we may have to close the role early if we receive a high number of applications to ensure we can still offer the best candidate experience.