IT Support Analyst - SQL
Akkodis are currently working in partnership with a leading service provider who, due to an exciting period of growth, are looking to expand their platform support team and hire a number of experienced IT Support Analysts.
The Responsibilities
* Manage and take ownership of support requests, issues, incidents, and defects across the platforms.
* Management of incidents across the platforms.
* Input into the root cause analysis and incident post-mortems following service restoration.
* Troubleshoot and resolve issues and incidents for first contact resolutions.
* Accountable for proactively managing and prioritizing ticket queues and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLAs and procedures within our ITSM system.
* Contribute effectively to the establishment and maintenance of the Platform departmental knowledge by documenting clear instructions and known fixes.
The Requirements
* Demonstrable experience within the support space.
* Demonstrable experience within the Incident & Problem space.
* Demonstrable experience with Incident Management tools and processes across Agile environments.
* A driven and enthusiastic individual with a keen interest in technology and the ability to organize and self-manage.
* Desirable working knowledge of SQL.
* Desirable experience with Jira/Confluence.
If you are keen to join a growing business going through an exciting period of change, please apply now.
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