Key results
* Administer sales documentation for apartment resales and surrenders, including legal and financial paperwork; input customer data on our salesforce database and other ad-hoc administrative tasks as requested by the Sales Manager.
* Handle all sales enquiries into the Trust by phone or via the Trust's website or other marketing channels.
* Act as a trusted advisor to prospective and existing residents in matters all legal and financial associated with the purchase and surrender of lease purchase and rental properties.
* Coordinate and conduct tours, viewings and events at their designated site and provide additional support to colleagues with their village sales activities as and when required.
* Plan, design and produce property details to be sent to prospective buyers and oversee the subsequent viewings and tours generated from these.
* Manage sales processes through Salesforce, keeping the system up to date with new enquiries and maintaining essential customer relationships through regular communication.
* Build and maintain internal relationships with departments across the Trust involved in the sales and surrender process to ensure a seamless customer experience from point of enquiry to key in the door.
* Be confident in explaining the benefits of retirement living to potential residents and their families, taking care to convey complex information concisely and showing empath during a potential stressful and emotional time in their life.
* Demonstrate strong sales and administrative skills, excellent attention to details and competent technical skills with current technology.
Skills and Experience
Communication
* Advocate culture of communication and information sharing between team members.
* May involve others in resolving and discussing mutual problems.
* Written responses presented in range of formats.
* Exchanges and clarifies technical or complex info for diverse audience.
Thinking Style
* Analyses facts and available information to resolve varied and non-routine problems.
* Plans and organises a range of interlinked activities and tasks.
* May modify processes for best outcomes.
* Aware of wider issues.
* Uses experience to identify most appropriate actions.
* Pre-empts issues and trouble shoots.
* Confident with data and database administration.
Well-being and Values
* Demonstrate interest, care and attention.
* Create a positive impression.
* Reliable, dependable and professional.
* Understand the needs of older people.
* Advocate a positive and professional environment.
* Contribute to maintaining a safe and secure environment - reporting faults, repairs or hazards through appropriate channels.
* Aware of cultural and individual differences in all interactions and service areas.
Working with Others
* Role models integrity.
* Flexible style, stepping in to support team members when required.
* Liaises with other teams/departments and external partners/contacts as service area expert.
* Encourages engagement and flexibility within team.
Other skills and qualifications
Essential
* Excellent administrative skills, including using a range of IT and Microsoft packages.
* GCSE Maths and English (or equivalent)
* At least 3 years previous sales and/ or customer service
* Exceptional verbal and written communication skills.
* Attention to detail/accuracy.
* Knowledge about the needs of older people.
* Regular driving and travel to all of our sites.
Desirable
* Experience of working with older people or in a social care environment.
* Experience of working within a sales, marketing, housing, or legal environment.
* Web publishing experience
* Legal conveyancing processes.
* Experience or working with Sales Force.
Additional Information
* Duties must be carried out in compliance with St Monica Trust's Equity, Diversity and Inclusion Policy.
* This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out.
Hours: 35 hours per week
Please note: This role will be based at Head office, Cote Lane, Westbury-on-Trym and will involve travel to all other sites.
Please note: This role will be based at Head office, Cote Lane, Westbury-on-Trym and will involve travel to all other sites.