The Box Office Supervisor plays a key role in communication between ARC, its customers, and visitors. They are responsible for delivering an effective sales and customer service department. The Box Office Supervisor is required to lead the Box Office team in all aspects of customer care, ensuring sales are maximised across the venue and proactively promote all aspects of the organisation.
With support from the Customer Services Manager, they will develop and lead sales campaigns to meet associated targets. The Box Office Supervisor will be responsible for setting standards across the department and acting in a supervisory role to ensure that all members of the team achieve the required standards.
They will be the first point of contact for all visitors, selling tickets and providing up-to-date information about ARC’s activities and opportunities. They will be responsible for the careful management of the Box Office ticketing system and all income generated from the area.
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