Company Description
We are looking for a Night Receptionist to join our TRIBE as we launched our first TRIBE Hotel into the London market in the summer of 2022.
Job Description
1. Maintain a positive and friendly attitude at all times, even when working to achieve solutions to challenges.
2. Deal with the arrival and departure processes for all guests, ensuring all standard operating procedures are adhered to.
3. Deal with in-house guests requests, recording all feedback as per our standard operating procedures.
4. Responsible for ensuring the accuracy of guest credit, billing and financial transactions.
5. Ensure the accuracy of data in all systems and provides the necessary daily reports for all departments as per our standard operating procedures.
6. Ensure the night reception tasks are completed correctly and accurately in line with our standard operating procedures.
7. Ensures all guests are quoted the correct rate as per the selling strategy and website.
8. Ensure all telephone calls are answered as quickly and efficiently as possible.
9. Maintain observation over guests and guests property to ensure security alerts are kept to a minimum.
10. Report any maintenance issues to the correct department and check to ensure the work has been completed.
11. Ensure the integrity of the public area and back of house areas are maintained at all times, with deficiencies corre...