Job Description
Location: Middlesex Salary: Circa £38,000 per annum Working Arrangement: Hybrid working available
Our ideal candidate will deliver an effective housing management and resident support service, fostering strong and sustainable communities.
Key Responsibilities:
* Plan and execute comprehensive block and estate management inspection programs.
* Empower residents to live independently and to their fullest potential.
* Collaborate with colleagues, specialist teams, and contractors to deliver exceptional service.
* Meet or exceed performance targets in key areas such as void management, income collection, and customer satisfaction.
* Address issues of anti-social behaviour and safeguarding with resilience and sensitivity.
* Serve as the primary contact for local stakeholders, nurturing positive relationships and partnerships.
* Maintain accurate customer records and ensure residents are engaged in decision-making processes.
About You
To be successful in this role, you will require a good standard of education with relevant qualifications in housing management desirable.
Experience working in a service role, preferably within the housing or property sector, is essential. Strong customer service skills with the ability to communicate effectively are also required.
You should have proven problem-solving abilities and the capacity to work autonomously. Proficiency in technology and a willingness to adapt and learn are also necessary.
A full driving license and access to your vehicle are essential for this role.