Global Mobility Technology Specialist
About Astellas:
At Astellas we are a progressive health partner, delivering value and outcomes where needed.
We pursue innovative science, focussing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.
We work directly with patients, doctors and health care professionals on the front line to ensure patient and clinical needs are guiding our development activities at every stage.
Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword - it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.
We work closely with regulatory authorities and payers to find new ways to ensure access to new therapies. We deliver the latest insights and real-world evidence to inform the best decisions for patients and their care-givers, to ensure the medicines we develop continue to provide meaningful outcomes.
Beyond medicines, we support our stakeholder communities to drive initiatives that improve awareness, education, access and ultimately standards of care.
The Opportunity:
As the Global Mobility Technology Specialist, you will provide the Global Mobility team with technical support through the maintenance and operation of the Equus Platform technology tool. This will include the configuration support for policy changes and reporting requirements identified for and by the business assisting with training end users on business processes and system use. You will be expected to understand the business needs, how systems have been configured, what the applications' limitations are, and how applications may be changed.
Hybrid Working:
At Astellas we recognise the importance of balancing your work and home life, so we offer a hybrid working solution allowing time to connect with colleagues in person at the office alongside the flexibility to work from home; optimising the most productive work environment for you to succeed and deliver.
Key Responsibilities:
* Provide feedback on how the Equus Platform system is being used, what the issues are, and what the training will be for new users.
* Deliver greater end-user acceptance and satisfaction by knowing the GM team goals and become the "go-to" person to answer system functionality and business process questions.
* Respond to end-user requests for business process help, basic system navigation questions, and other operational inquiries.
* Troubleshoot Equus Platform-related problems. Work with Equus by filtering end-user requests and passing them along to the appropriate team.
* Support vendor system integrations with the Equus Platform, including testing and providing detailed knowledge of the strengths, limitations, and work-arounds that are a part of the new integration
* Work closely with Equus to determine what system configuration is required to support any new or updated processes within the GM team or business.
* Monitor the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize efficiencies within the team.
Essential Knowledge & Experience:
* Strong experience of working as an Equus Platform (Apro) Super User in an in-house, fast-paced, evolving office environment.
* Familiarity with HR policies and practices including employment law, compensation strategies and benefit programs recommended.
* Strong prioritization and project management skills.
* Creative and innovative thinker focused on problem-solving.
* Self-motivated with a high level of integrity, judgement, and self-awareness.
* Ability to multitask and prioritize workload at all times with strong attention to detail and a sense of urgency.
* Agile and can adapt to changing circumstances or requirements.
* Conversational and business English.
Education:
* Bachelor’s Degree or equivalent.
Additional Information:
* This is a permanent, full-time position.
* This position is based in Addlestone, UK.
* This position follows our hybrid working model. Role requires a blend of home and a minimum of 1 day per month in our Addlestone office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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