Annual Salary: £32,000 - £38,000
Working Hours: Monday to Friday, 11:00 AM - 7:30 PM
Working Pattern: Full Time
Parking: Convenient parking available just a 2-minute walk from the office!
Purpose of the Role:
As our Import Coordinator, you will be at the heart of our multi-modal express and time-critical logistics. Your
Responsibilities will include:
Coordinating logistics to ensure timely delivery
Managing invoicing and profitability
Ensuring compliance with customs regulations
Resolving HMRC queries efficiently to minimise duty and tax liabilities
Key Responsibilities:
Deliver exceptional customer service to our Express Clients on a daily basis
Manage the operational email inbox and oversee the workflows of consignments
Proactively address and resolve operational issues and customer service concerns
Ensure timely sales invoicing and accurate job costing
Process import/export documents and submit Customs Entry Declarations
Stay updated with market trends and industry news
Build and maintain strong internal and external relationships
Document client business processes and requirements thoroughly
Conduct self-audits to ensure compliance with HMRC regulations
Core Capabilities:
We're looking for someone who possesses:
Excellent communication and organisational skills
Strong knowledge of AOG/NFO and Express services
A professional demeanour
HMRC Customs procedural knowledge, including entry submissions
Proficiency with computer applications, including Excel, CRM databases, and BoxTop
A passion for customer interaction and relationship building
The ability to thrive in a target-driven environmentOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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