Lead and inspire our team while delivering exceptional guest experiences as a results-oriented Hotel Operations Manager at the AC Hotel by Marriott Inverness.
Oversee day-to-day hotel operations, ensuring seamless execution of AC Hotels by Marriott brand standards, while maximising financial performance, driving guest satisfaction, and fostering a high-performing team culture.
* Operational Excellence: Lead and optimise all hotel operations, including Rooms Division and Food & Beverage, to deliver exceptional guest experiences and maximise financial performance.
* Team Development: Build, develop, and motivate a high-performing team, creating a culture of service excellence and employee engagement.
* Financial Performance: Drive revenue growth, manage budgets, and control costs to achieve optimal financial results.
* Guest Satisfaction: Ensure guest satisfaction by delivering exceptional service and resolving guest issues promptly.
* Quality Assurance: Maintain the highest standards of quality and cleanliness throughout the hotel.
* Brand Compliance: Adhere to Marriott brand standards and local regulations.
* Proven leadership experience in a similar role within the hospitality industry.
* Strong financial acumen and analytical skills.
* Excellent communication and interpersonal skills.
* Ability to lead and motivate teams.
* Passion for delivering exceptional guest experiences.
* Strong understanding of hotel operations and systems.
* Health Cash Plan
* Discounted room rates for you, as well as your Friends and Family, at Marriott hotels worldwide.
* Discount on Food & Beverages at Marriott hotels worldwide.
* Enhanced Maternity/Paternity/Adoption pay.
* Pension scheme.
* Twenty eight holidays (annually increasing to max thirty three holidays).
*A personality assessment will be part of the recruitment process.*