Online Customer Support Coordinator Location : Glasgow (Hybrid working may be available after the probationary period) Salary : Competitive Benefits Job Type : Full-time Our client is a fast-growing e-commerce company looking for an Online Customer Support Coordinator to provide first-class customer service via digital channels. Key Responsibilities: Respond to customer inquiries via email, chat, and social media. Resolve complaints and process refunds or exchanges. Monitor online reviews and customer feedback. Collaborate with internal teams to improve customer experience. Maintain accurate records of customer interactions. What's on Offer: Competitive salary with career growth opportunities. Hybrid working flexibility after probation. Supportive and friendly working environment. Training and professional development opportunities. Pension scheme and employee benefits package. Who We're Looking For: Experience in customer service, e-commerce, or digital support. Excellent communication and problem-solving skills. Strong attention to detail and ability to multitask. Proficiency with CRM and online chat tools. A proactive and customer-focused mindset. This job could be of interest to jobseekers searching for the following roles: Customer Service Advisor, E-commerce Support Agent, Online Chat Representative, Digital Customer Service Coordinator, Customer Experience Specialist. Ready to make a difference Apply today and take the first step in a rewarding career. ADZN1_UKTJ