You'll get great training opportunities, including courses with top business schools, and play a key role in ensuring accuracy and efficiency in metering operations. We're looking for confident and experienced team players who can help us achieve key goals in a fast-changing industry.,
* Ensure accurate data processing: Validate and review all received meter readings, monitor quality, and resolve any discrepancies
* Resolve meter read issues: Identify and fix skipped readings to improve future accuracy
* Deliver excellent customer service: Quickly understand customer needs and provide efficient, proactive support
* Collaborate with colleagues: Contribute to team goals, share knowledge, and continuously improve processes
* Take ownership of customer queries: Handle them efficiently, understand complex issues, and escalate when necessary
* Support other business areas: Assist with queries and work cross-functionally when required
* Drive process improvements: Identify opportunities for automation and efficiency gains
* Solve problems proactively: Use initiative to address challenges and improve workflows
* Analyse data effectively: Identify discrepancies, review key information, and ensure accuracy
* Communicate clearly and confidently: Engage in both written and verbal interactions with customers and colleagues
* Adapt to business needs: Take on additional responsibilities as required
We're looking for driven and proactive individuals to join our fast-moving and supportive Metering team. If you enjoy problem-solving, can work independently, and want to grow your career in a dynamic environment, this could be the perfect opportunity., Experience in utilities, finance, or banking is a plus, but not essential - we're open to all backgrounds.
* Account reviews, reporting, or investigation experience would be beneficial
* Ability to handle a fast-paced environment and work towards team goals
* Strong literacy and numeracy skills with a customer-first mindset
* Strong admin skills and comfortable using Microsoft Office and learning new systems
* Highly organised, adaptable, and able to juggle tasks while working both independently and as part of a team
* Great at negotiating and building relationships
* Willing to take ownership of learning and development
* A degree is a plus, but what matters most is attitude and skills
Castle Water aims to deliver the best customer service in the sector. Creating positive interactions in the workplace and between our employees and our customers will help ensure our company continues to draw new and retain existing customers.
Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply. We have more 5-star reviews on Trustpilot than all other water retailers. We pride ourselves on being transparent and treating customers fairly. Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.
* Competitive salary: £23,500 - £27,000 per year, depending on experience.
* Company pension, life insurance and sick pay
* Cycle-to-work scheme and on-site parking
* Monday to Friday hybrid working schedule, so your weekends are all yours