LSH Auto is looking for an enthusiastic Service Advisor to join our team at our dealership in Macclesfield. As a key member of our service department, you will be responsible for ensuring that our customers receive exceptional service and support during their experience with us.
Hours: 45 per week
Salary: £29,000 basic plus OTE earning bonus £46,000 plus over achievement bonus.
Key Responsibilities:
* Welcoming customers and scheduling service appointments.
* Listening to and accurately documenting customer concerns and vehicle issues.
* Providing transparent and detailed estimates for repairs and maintenance.
* Working closely with technicians to ensure timely and efficient service.
* Keeping customers updated on the status of their vehicles and recommended services.
* Addressing customer enquiries and resolving any service-related complaints.
Requirements
The ideal candidate will have:
* Previous experience as a Service Advisor in the automotive sector.
* Excellent communication and interpersonal skills.
* Strong organisational skills and attention to detail.
* A solid understanding of automotive systems and repair processes.
* Ability to perform well in a fast-paced, dynamic environment.
* Familiarity with service department software and systems.
* A valid UK driver's licence.
If you have a passion for customer service and the automotive industry, we encourage you to apply and be part of our dedicated team!
Benefits
• Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform