Job summary This is an exciting opportunity for two individuals to join our established admin team who are passionate about research and improving healthcare. We have two part time positions available for three to four days per week. You will support our regional team with a range of administrative tasks across our services such as workforce, strategic development and business operations. The role will also involve support for meetings and events. You will have excellent communication and organisational skills with the ability to manage and prioritise your workload accordingly, as well as an ability to work effectively as part of the wider team. Significant administration experience and a high level of attention to detail and accuracy are essential. The NIHR RDN will build on the successes of the NIHR Clinical Research Network supporting funded research across the health and care system for the benefit of patients, the health and care system and the economy. The NIHR RDN is a new organisation with new structures, governance and ways of working. The EoE RRDN is hosted by the Norfolk and Norwich Hospitals NHS Trust and covers the East of England footprint. You will be expected to work from our office base at Rouen Road in central Norwich. There will be occasional travel to support meetings and events in Cambridge and other sites within the East of England. Main duties of the job The East of England RRDN Administrator is responsible for providing high quality administrative support for the business processes associated with East of England RRDN. You will provide the day-to-day administrative support to the East of England RRDN office, including arranging meetings and conferences, supporting the meeting Chair on taking forward actions points, ensuring good communications with committee and group members and the research community more widely. You will provide support for projects, and in some cases take responsibility for small projects, on behalf of the East of England RRDN Host Function teams. The post holder will provide support to the East of England RRDN Executive Group and Partnership Group in the absence of the Executive Assistant. You will work on a day to day basis within a local team but you will be required to liaise with colleagues in a wide range of groups and organisations, including the Research Delivery Network Coordinating Centre (RDN CC). You will also correspond regularly with the members of Specialty Groups, patient representatives and with clinicians and researchers conducting research in the NHS. Due to the nature of this role, you will be required to work without direct supervision on a day to day basis. About us Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world. We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity We can offer you the full range of NHS benefits/discounts and in addition: Flexible working hours Fast Track Staff Physiotherapy Service Multi Faith prayer room Discounted gym memberships Excellent pension scheme and annual leave entitlement Wagestream - access up to 40% of your pay as you earn it Free Park & Ride service direct to NNUH site Free 24-hours confidential counselling support On-site Nursery On-site cafes offering staff discounts Support in career development Flexible staff bank Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics Date posted 24 March 2025 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year per annum, pro rata Contract Permanent Working pattern Part-time, Job share, Flexible working, Compressed hours Reference number 234-24-TA24031 Job locations 20 Rouen Road Norwich NR1 1QQ Job description Job responsibilities Liaise with investigators, research teams, senior managers and external bodies to arrange meetings and ensure actions are undertaken. As a primary point of contact, you will respond to a wide range of often complex queries where you will need to adopt a problem-solving approach to investigate underlying issues in order to find solutions. You will also need to liaise with colleagues from a variety of organisations to resolve issues. Take responsibility for the collection, and forwarding, of information. Gather, understand and interpret evidence required for reports and projects. Deal with challenging responses from Research Teams and understand complex information received and independently deal with it in a sensitive and appropriate manner. This will involve the post holder gathering information from a variety of sources, interpreting information and using their own judgement to respond. Create tracking systems to ensure queries and responses are monitored and reminders sent to senior management team and/or NIHR RDNCC, where necessary. This will include the post holder managing an escalation process for non-response. Collate information from tracking systems and populate national reports from this information in a manner that is appropriate for national audience. This information could be used in national meetings or to populate performance management reports. Organise and service Training, Senior Management and Research Specialty Lead meetings and conferences including setting dates, booking venues, catering and audio-visual facilities, and liaising with the Network Director, Operations Director, Health and Care Directors, Research Specialty Lead and/or Senior Manager. Collate and circulate paperwork on behalf of the Network Director, Operations Director, Health and Care Director, Research Specialty Lead and/or Senior Manager prior to meetings and accurately record and disseminate the minutes of the meetings. Work with the Chair to take forward actions on their behalf and liaise with Group members to ensure that actions are undertaken in a timely manner. Act independently as the primary point of contact for members of Specialties and Settings, and other groups and maintain active communications with the Group members and relevant partner organisations. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Job description Job responsibilities Liaise with investigators, research teams, senior managers and external bodies to arrange meetings and ensure actions are undertaken. As a primary point of contact, you will respond to a wide range of often complex queries where you will need to adopt a problem-solving approach to investigate underlying issues in order to find solutions. You will also need to liaise with colleagues from a variety of organisations to resolve issues. Take responsibility for the collection, and forwarding, of information. Gather, understand and interpret evidence required for reports and projects. Deal with challenging responses from Research Teams and understand complex information received and independently deal with it in a sensitive and appropriate manner. This will involve the post holder gathering information from a variety of sources, interpreting information and using their own judgement to respond. Create tracking systems to ensure queries and responses are monitored and reminders sent to senior management team and/or NIHR RDNCC, where necessary. This will include the post holder managing an escalation process for non-response. Collate information from tracking systems and populate national reports from this information in a manner that is appropriate for national audience. This information could be used in national meetings or to populate performance management reports. Organise and service Training, Senior Management and Research Specialty Lead meetings and conferences including setting dates, booking venues, catering and audio-visual facilities, and liaising with the Network Director, Operations Director, Health and Care Directors, Research Specialty Lead and/or Senior Manager. Collate and circulate paperwork on behalf of the Network Director, Operations Director, Health and Care Director, Research Specialty Lead and/or Senior Manager prior to meetings and accurately record and disseminate the minutes of the meetings. Work with the Chair to take forward actions on their behalf and liaise with Group members to ensure that actions are undertaken in a timely manner. Act independently as the primary point of contact for members of Specialties and Settings, and other groups and maintain active communications with the Group members and relevant partner organisations. Please refer to the Job Description for the full specification of responsibilities and requirements for this post. Please note that this advertised position, which is part of occupation code 4159 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role. Person Specification Qualifications Essential Educated to GCSE level (with English Language and Maths or equivalent at Grade C or above) or equivalent experience Experience Essential Significant experience in a high level administrative/office role together with some experience of multi-disciplinary working within a complex organisation. Experience of managing multiple diaries and appointments and resolving conflicting schedules Skills Essential Effective interpersonal, organisational and communication skills (written and oral) Evidence of an ability to work without direct supervision and to use own initiative Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Person Specification Qualifications Essential Educated to GCSE level (with English Language and Maths or equivalent at Grade C or above) or equivalent experience Experience Essential Significant experience in a high level administrative/office role together with some experience of multi-disciplinary working within a complex organisation. Experience of managing multiple diaries and appointments and resolving conflicting schedules Skills Essential Effective interpersonal, organisational and communication skills (written and oral) Evidence of an ability to work without direct supervision and to use own initiative Attitude, aptitude Essential Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence Demonstrates understanding and commitment to Equality, Diversity and Inclusion Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Norfolk and Norwich University Hospital Address 20 Rouen Road Norwich NR1 1QQ Employer's website https://teamnnuh.co.uk/ (Opens in a new tab)