Do you care deeply, genuinely and passionately about customer support?
The Port Operations Team is made up of customer focused individuals working with all aspects of customer service and we are currently looking for someone to join us in Holyhead.
Your main task will be to assist with the smooth and effective transportation of passengers and vehicles to and from the vessels, whilst ensuring their experience is as pleasurable as possible by providing the highest standards of customer service to all our guests.
Some of your key responsibilities:
* Delivering excellent customer service to facilitate our passenger and freight check in function at Port.
* Accurate and timely communications both internally and externally. Liaise effectively with other departments and ports.
* Accurate and efficient check-in procedures, fully utilising in-house Freight & Travel reservation systems.
* Record and account securely for all cash received in accordance with the Company Cash Handling Policy.
Qualifications:
* Minimum of 5 GCSE’s including English & Maths.
* Minimum of 2 years’ customer service experience, ideally within the travel/transport industry.
* Proficient in using Microsoft Office packages and the ability to learn new systems.
* Strong verbal and written communication skills.
Interested? We have a variable hours position available within our Port Operations department for the Summer Season. To apply, please register your profile and send in your application in English as soon as possible but no later than Tuesday 1st April 2025. Please note that due to GDPR we do not accept applications via e-mail or postal service.
If you have any questions regarding the position you are welcome to contact Shane Forsythe at shane.forsythe@stenaline.com or about the recruitment process you are welcome to contact Kathryn Gallagher, Talent Acquisition Partner, kathryn.gallagher.bi@stenaline.com.
About Stena Line
As the leader of sustainable shipping, Stena Line has Europe’s most comprehensive route network focusing on transportation of both passengers and freight. We have over 4300 employees in our Stena Line family across Scandinavia, around the UK and the Baltics, making a contribution to our company. We are committed to maintaining and developing a sustainable working environment, free from harassment, that gives equal opportunities to everyone. We embrace equality, diversity and inclusion – and welcome all applicants.
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